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About This Site
This is the service-status and incident communication site for J.P. Morgan Mobility Payments Systems GmbH. This service is jointly operated with J.P. Morgan Mobility Payments Solutions S.A. Updates and planned maintenance announcements are communicated here. Please use the "subscribe to updates" button to receive email notifications.
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EU Prerelease-Sandbox E-Wallet Portal
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EU SmartPay Subscriptions
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EU SmartPay Subscriptions - TEST
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EU SEPA Mandate Management Service LIVE
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EU IBAN Validation Service LIVE
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EU ACI Cards Connector LIVE
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EU Network Token Service TEST
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EU Secured Credit Card Payment Form Service LIVE
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EU Secured Credit Card Payment Form Service TEST
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Degraded Performance
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Maintenance
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EU - SANDBOX - Upgrade v10.0 to v10.1 - IITML-4183 Sep 8, 2026 16:00-20:00 CEST
The latest version of the platform is here, affecting the components listed below.
As this is a major release, we expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.
Web API
The new response parameter 'paymentOptionHolderName' has been added in the following API methods:
Authorize
Complete Authorize
Please make sure to validate this change in the testing environment before the 9.8 KontoCloud release.
This version includes further performance improvements and bug fixes.
As of January 1, 2026, Bulgaria will transition from the Bulgarian lev (BGN) to the euro (EUR) as its official currency. All refunds processed on or after this date will be issued in euros, using the officially established fixed conversion rate, irrespective of the original transaction currency.
SDKs Latest Versions
The web and mobile SDKs are updated regularly with new features, bug fixes and security enhancements. We strongly recommend that all stakeholders keep their integrated SDK versions up to date by adopting the latest releases as soon as they become available.
The latest version numbers are:
KC Web SDK – v9.7
iOS – v9.2
Android – v9.2
SmartPay customers do not need to take any action.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.
Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.
We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Aug 26, 2026 - 11:50 CEST
As this is a major release, we expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.
What’s new & Improvements
Web API
The new response parameter 'paymentOptionHolderName' has been added in the following API methods:
Authorize
Complete Authorize
Please make sure to validate this change in the testing environment before the 9.8 KontoCloud release.
This version includes further performance improvements and bug fixes.
As of January 1, 2026, Bulgaria will transition from the Bulgarian lev (BGN) to the euro (EUR) as its official currency. All refunds processed on or after this date will be issued in euros, using the officially established fixed conversion rate, irrespective of the original transaction currency.
SDKs Latest Versions
The web and mobile SDKs are updated regularly with new features, bug fixes and security enhancements. We strongly recommend that all stakeholders keep their integrated SDK versions up to date by adopting the latest releases as soon as they become available.
The latest version numbers are:
KC Web SDK – v9.7
iOS – v9.2
Android – v9.2
SmartPay customers do not need to take any action.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.
Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.
We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Aug 26, 2026 - 11:50 CEST
EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Sep 19, 2026 22:00 - Sep 20, 2026 02:00 CEST
In an effort to continue providing the best possible service, the provider will be conducting a planned maintenance affecting the components listed below.
This issue affects all users using the following services: Debtor Management, Address Check and Compliance services.
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 02, 2026 - 16:33 CET
This issue affects all users using the following services: Debtor Management, Address Check and Compliance services.
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 02, 2026 - 16:33 CET
EU - KontoCloud - PROD- Patch of version 10.1 - ICIPM-358 Sep 22, 2026 21:15 - Sep 23, 2026 00:00 CEST
As this is a version update, containing only improvements, we expect the interruption will be short. Application is not available during maintenance window.
Downtime Expected: Yes
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.
Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.
We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Aug 28, 2026 - 14:02 CEST
Downtime Expected: Yes
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.
Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.
We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Aug 28, 2026 - 14:02 CEST
SmartPay Subscriptions and SmartPay Notifications modules – CAT – Release 26.9.0 - ICIPM-362 - CHG55082334 Sep 23, 2026 10:00-12:00 CEST
In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.
This maintenance is related to SmartPay Subscriptions and SmartPay Notifications modules.
We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Aug 28, 2026 - 13:45 CEST
This maintenance is related to SmartPay Subscriptions and SmartPay Notifications modules.
We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Aug 28, 2026 - 13:45 CEST
EU - PROD - Sanctions Screening Service Sep 26, 2026 23:00 - Sep 27, 2026 06:00 CEST
In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.
- Sanctions Screening
All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:46 CET
- Sanctions Screening
All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:46 CET
EU - PROD - Sanctions Screening Service Oct 24, 2026 23:00 - Oct 25, 2026 00:00 CEST
In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.
- Sanctions Screening
All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:44 CET
- Sanctions Screening
All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:44 CET
EU - PROD - Sanctions Screening Service Nov 23, 2026 23:00 - Nov 24, 2026 06:00 CET
In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.
- Sanctions Screening
All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:45 CET
- Sanctions Screening
All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:45 CET