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About This Site

This is the service-status and incident communication site for J.P. Morgan Mobility Payments Systems GmbH. This service is jointly operated with J.P. Morgan Mobility Payments Solutions S.A. Updates and planned maintenance announcements are communicated here. Please use the "subscribe to updates" button to receive email notifications.

EU LIVE Operational
EU Production API ? Operational
EU Merchant Panel Operational
EU E-Wallet Portal ? Operational
EU Payment Gateway ? Operational
EU Production SFTP Operational
EU TEST Operational
EU Sandbox API ? Operational
EU Prerelease-Sandbox API ? Operational
EU Sandbox E-Wallet Portal ? Operational
EU Sandbox Merchant Panel Operational
EU Prerelease-Sandbox E-Wallet Portal ? Operational
EU Test Payment Gateway ? Operational
EU SmartPay Operational
EU SmartPay LIVE Operational
EU SmartPay SANDBOX Operational
EU SmartPay Subscriptions Operational
EU SmartPay Subscriptions - TEST Operational
EU SmartPay Subscriptions - LIVE Operational
EU Tokenization Operational
EU Tokenization LIVE Operational
EU Tokenization TEST Operational
EU Payment Connectors Operational
EU SEPA B2B Connector LIVE Operational
EU SEPA B2B Connector TEST Operational
EU SEPA Mandate Management Service LIVE Operational
EU SEPA Mandate Management Service TEST Operational
EU IBAN Validation Service LIVE Operational
EU IBAN Validation Service TEST Operational
EU ACI Cards Connector LIVE Operational
EU ACI Cards Connector TEST Operational
EU Apple Pay Connector LIVE Operational
EU Apple Pay Connector TEST Operational
EU BACS Connector LIVE Operational
EU BACS Connector TEST Operational
EU Google Pay Connector LIVE Operational
EU Google Pay Connector TEST Operational
EU Open Banking Token Connector LIVE Operational
EU Open Banking Token Connector TEST Operational
EU Network Token Service LIVE Operational
EU Network Token Service TEST Operational
EU Secured Credit Card Payment Form Service LIVE Operational
EU Secured Credit Card Payment Form Service TEST Operational
EU Stratus Connector LIVE Operational
EU Stratus Connector TEST Operational
EU Support Services Operational
EU Documentation Portal Operational
EU Jira Customer Service Desk Operational
Statuspage Operational
Statuspage SMS Notifications Operational
Statuspage Email Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

EU - SEPA Connector - PRODUCTION - Infrastructure Maintenance Jul 22, 2025 05:00-07:30 CEST

A maintenance will be carried out on the affected components below.

We expect a series of downtimes up to 5 minutes for a total of 15 minutes the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: No

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Jul 16, 2025 - 13:59 CEST

EU - PRODUCTION - Zero-Downtime Upgrade Token Proxy v19 release Jul 22, 2025 19:00-20:00 CEST

A minor upgrade of the latest version of the platform is here, affecting the components listed below.

As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Jul 16, 2025 - 14:25 CEST

EU - Token Proxy - SANDBOX - Downtime Infrastructure Maintenance Jul 23, 2025 07:00-12:00 CEST

In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

The planned maintenance is considered to be non-breaking, but it will require a downtime for up to 5hours to ensure a smooth transition.
Token Proxy will receive new public IP addresses for its call-back messages.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Jul 16, 2025 - 14:32 CEST

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Sep 27, 2025 22:00 - Sep 28, 2025 04:00 CEST

In an effort to continue providing the best possible service, the provider will be conducting a planned maintenance affecting the components listed below.

This issue affects all users using the following services: Debtor Management, Address Check and Compliance services.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Jan 16, 2025 - 09:10 CET
Jul 19, 2025

No incidents reported today.

Jul 18, 2025

No incidents reported.

Jul 17, 2025
EU - PRE-S - Patch of the same version
Completed - The scheduled maintenance has been completed.
Jul 17, 18:43 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 16:00 CEST
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
Jul 17, 15:22 CEST
NEW DATE - EU - PRODUCTION - Zero-Downtime Upgrade KontoCloud 9.6 Hotfix 2
Completed - The scheduled maintenance has been completed.
Jul 17, 14:57 CEST
Verifying - Verification is currently underway for the maintenance items.
Jul 17, 14:56 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 14:00 CEST
Update - A minor upgrade of the latest version of the platform is here, affecting the components listed below.

As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Jul 15, 13:34 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 3, 17:57 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 3, 17:56 CEST
Scheduled - A minor upgrade of the latest version of the platform is here, affecting the components listed below.

As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Jul 3, 17:55 CEST
Jul 16, 2025
EU - SANDBOX - Upgrade v9.6
Completed - The scheduled maintenance has been completed.
Jul 16, 18:11 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 17:45 CEST
Scheduled - The latest version of the platform is here, affecting the components listed below.

As this is a minor update, containing only improvements, we expect the interruption will be short.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Jul 16, 17:41 CEST
EU - PRODUCTION - Elevated API Errors
Resolved - We were experiencing elevated level of API errors from our Compliance, Debtor Management and VAT+ Address Check provider between 15:52 and 15:57 PM.

The issue has been fixed.

We thank those affected for their patience and understanding as our teams work to address this!
Jul 16, 17:11 CEST
Jul 15, 2025
EU - PRE-S - Patch of the same version
Completed - The scheduled maintenance has been completed.
Jul 15, 17:54 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 17:00 CEST
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
Jul 15, 16:58 CEST
EU - Stratus Connector - PRODUCTION - Emergency Zero-Downtime Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 13:08 CEST
Verifying - Verification is currently underway for the maintenance items.
Jul 15, 13:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 12:45 CEST
Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

We do not expect any downtime for this, there may be a potential degradation of performance while servicing.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Jul 15, 12:43 CEST
Jul 14, 2025
EU - Sandbox - Patch of the same version
Completed - The scheduled maintenance has been completed.
Jul 14, 16:30 CEST
Verifying - Verification is currently underway for the maintenance items.
Jul 14, 16:22 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 16:00 CEST
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Jul 14, 15:23 CEST
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
EU - PRODUCTION - Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Jul 10, 21:15 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 19:45 CEST
Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

We expect a 15 minute downtime, we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Jul 10, 19:41 CEST
EU - PRE-S - Patch of the same version
Completed - The scheduled maintenance has been completed.
Jul 10, 17:45 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 16:30 CEST
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
Jul 10, 16:21 CEST
EU - PRODUCTION - Elevated API Errors - Sanctions Screening Service
Resolved - We have not noted any errors since 11:53 AM.

The root cause was a network issue in the datacenter of our sanctions screening provider.

A detailed root cause analysis is still performed and mitigation measures for the future are explored.

Please reach out to mps.support@jpmmps.com if you would like to receive more detailed information.
Jul 10, 13:47 CEST
Monitoring - We see that the service is restored again since 11:53 AM.

We are waiting for an official confirmation and are monitoring the system.
Jul 10, 12:00 CEST
Update - Unfortunately the situation is still not fixed on the provider side.
We are in direct contact and we hope that the service is restored asap.
Jul 10, 10:27 CEST
Identified - We're experiencing an elevated level of API errors from our Compliance provider for the last 30min and are currently looking into the issue and will provide further updates as soon as possible.

Please check back on https://jpmmps.statuspage.io for further updates.

We thank those affected for their patience and understanding as our teams work to address this!
Jul 10, 09:27 CEST
EU - PRODUCTION - Infrastructure Maintenance - SEPA Connector
Completed - The scheduled maintenance has been completed.
Jul 10, 09:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 07:00 CEST
Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

We expect a downtime of 10 minutes during this intervention, we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Jun 26, 18:02 CEST
Jul 9, 2025
EU - PRODUCTION - Subscription maintenance
Completed - The scheduled maintenance has been completed.
Jul 9, 19:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 18:00 CEST
Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

We expect a 15 minute downtime, we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Jul 9, 15:27 CEST
Jul 8, 2025
EU - Sandbox - Patch of the same version
Completed - The scheduled maintenance has been completed.
Jul 8, 17:17 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 17:00 CEST
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Jul 8, 15:21 CEST
EU - PRE-S - Patch of the same version
Completed - The scheduled maintenance has been completed.
Jul 8, 16:54 CEST
Verifying - Verification is currently underway for the maintenance items.
Jul 8, 16:50 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 16:00 CEST
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
Jul 8, 15:50 CEST
Jul 7, 2025
EU - PRODUCTION - Zero-Downtime Upgrade KontoCloud 9.6 Hotfix
Completed - The scheduled maintenance has been completed.
Jul 7, 15:13 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 14:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 3, 17:54 CEST
Scheduled - A minor upgrade of the latest version of the platform is here, affecting the components listed below.

As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Jul 3, 17:48 CEST
EU - CONS - Zero-Downtime Upgrade Token Proxy v19 release
Completed - The scheduled maintenance has been completed.
Jul 7, 10:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 09:30 CEST
Scheduled - A minor upgrade of the latest version of the platform is here, affecting the components listed below.

As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Jul 4, 18:10 CEST
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

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