All Systems Operational

About This Site

This is the service-status and incident communication site for J.P. Morgan Mobility Payments Systems GmbH, formerly known as Volkswagen Payment Systems GmbH. This service is jointly operated with J.P. Morgan Mobility Payments Solutions S.A. Updates and planned maintenance announcements are communicated here. Please use the "subscribe to updates" button to receive email notifications.

EUROPE LIVE Operational
EU Production API ? Operational
EU Merchant Panel Operational
EU E-Wallet Portal ? Operational
EU Payment Gateway ? Operational
EUROPE TEST Operational
EU Sandbox API ? Operational
EU Prerelease-Sandbox API ? Operational
EU Sandbox E-Wallet Portal ? Operational
EU Sandbox Merchant Panel Operational
EU Prerelease-Sandbox E-Wallet Portal ? Operational
EU Test Payment Gateway ? Operational
EU SmartPay Operational
EU SmartPay LIVE Operational
EU SmartPay SANDBOX Operational
Statuspage Operational
Statuspage SMS Notifications Operational
Statuspage Email Notifications Operational
EUROPE SmartPay Subscriptions Operational
EU SmartPay Subscriptions - TEST Operational
EU SmartPay Subscriptions - LIVE Operational
EUROPE Support Services Operational
EU Documentation Portal ? Operational
EU Jira Customer Service Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
In an effort to continue providing the best possible service, CRIF will be conducting a planned maintenance affecting the components listed below.

- Debtor Management,
- Address Check
- Compliance services (eg Sanctions Screening)

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support-vwpayments@vwfs.com

Posted on Jan 26, 2023 - 15:35 CET
In an effort to continue providing the best possible service, CRIF will be conducting a planned maintenance affecting the components listed below.

This issue affects all users of all CRIF based services including Debtor Management, Address Check and Compliance services.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support-vwpayments@vwfs.com

Posted on Jan 26, 2023 - 15:36 CET
In an effort to continue providing the best possible service, CRIF will be conducting a planned maintenance affecting the components listed below.

This issue affects all users of all CRIF based services including Debtor Management, Address Check and Compliance services.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support-vwpayments@vwfs.com

Posted on Jan 26, 2023 - 15:36 CET
Past Incidents
Jan 31, 2023

No incidents reported today.

Jan 30, 2023

No incidents reported.

Jan 29, 2023
Completed - The scheduled maintenance has been completed.
Jan 29, 06:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 00:01 CET
Scheduled - In an effort to continue providing the best possible service, CRIF report that the demo environment will not available between 29.01.2023 00:00 and 06:00 AM.

The following services are impacted in the PROD environments:

Debtor Management
Address Checks
Compliance Checks
Order Management.

Jan 26, 15:15 CET
Jan 28, 2023
Completed - Edit: This maintenance was closed by error. A new posting will be published for maintenance at the exact same date and time.

Edit 2: The replacement event for this exists here: https://jpmmps.statuspage.io/incidents/4vznnc6m12sc

Jan 28, 12:00 CET
Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support-vwpayments@vwfs.com

Jan 24, 14:56 CET
Completed - The scheduled maintenance has been completed.
Jan 28, 10:12 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 09:00 CET
Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support-vwpayments@vwfs.com

Jan 26, 18:34 CET
Jan 27, 2023

No incidents reported.

Jan 26, 2023
Completed - The scheduled maintenance has been completed.
Jan 26, 17:27 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 14:00 CET
Scheduled - A minor upgrade of the latest version of the platform is here, affecting the components listed below.

As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support-vwpayments@vwfs.com

Jan 24, 10:56 CET
Completed - The scheduled maintenance has been completed.
Jan 26, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 15:00 CET
Scheduled - The latest version of the SmartPay is being released to SANDBOX environment.

Included changes will be published here: https://docs.vwfspay.com/docs/smartpay/release-notes/

We expect no service interruption during the upgrade.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change. Despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment. Please raise a service request explicitly asking to halt further deployment in other environments, should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@vwfspay.com

Jan 26, 10:24 CET
Completed - The scheduled maintenance has been completed.
Jan 26, 15:57 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 15:15 CET
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@vwfspay.com

Jan 26, 14:54 CET
Completed - The scheduled maintenance has been completed.
Jan 26, 13:47 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 09:00 CET
Scheduled - The latest version of the platform is here, affecting the components listed below.

As this is a major release, we expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.




What’s new & Improvements



API Call/Response Change/Modifications

1.) Init Add Stored Payment Option

For the API Call “Init Add Stored Payment Option” there is now the possibility to specify the currency for Credit Card Registrations.

2.) Create Account/Update Account

When calling the “Create Account” or “Update Account” API Call with an empty string for 'externalAccountReference', the new response code will be
Response Code 0133 with the following text "On account creation the 'externalAccountReference' may not be empty string.".




Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@vwfspay.com

Jan 24, 10:41 CET
Jan 25, 2023
Jan 24, 2023
Completed - The scheduled maintenance has been completed.
Jan 24, 14:46 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 14:00 CET
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@vwfspay.com

Jan 24, 10:36 CET
Jan 23, 2023
Completed - The scheduled maintenance has been completed.
Jan 23, 09:12 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 09:00 CET
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@vwfspay.com

Jan 23, 08:42 CET
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023
Completed - The scheduled maintenance has been completed.
Jan 19, 12:18 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 12:10 CET
Scheduled - A server restart is needed for maintenance

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@vwfspay.com

Jan 19, 12:07 CET
Jan 18, 2023
Resolved - This incident has been resolved.
Jan 18, 10:39 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 18, 10:18 CET
Investigating - Monitoring has detected abnormality in the JIRA based support services.

Investigations started, updates to follow as these become available.

Please check back on https://jpmmps.statuspage.io for further updates.

Jan 18, 10:15 CET
Jan 17, 2023

No incidents reported.