Service Under Maintenance

About This Site

This is the service-status and incident communication site for J.P. Morgan Mobility Payments Systems GmbH. This service is jointly operated with J.P. Morgan Mobility Payments Solutions S.A. Updates and planned maintenance announcements are communicated here. Please use the "subscribe to updates" button to receive email notifications.

EU LIVE Operational
EU Production API ? Operational
EU Merchant Panel Operational
EU E-Wallet Portal ? Operational
EU Payment Gateway ? Operational
EU Production SFTP Operational
EU TEST Operational
EU Sandbox API ? Operational
EU Prerelease-Sandbox API ? Operational
EU Sandbox E-Wallet Portal ? Operational
EU Sandbox Merchant Panel Operational
EU Prerelease-Sandbox E-Wallet Portal ? Operational
EU Test Payment Gateway ? Operational
EU SmartPay Operational
EU SmartPay LIVE Operational
EU SmartPay SANDBOX Operational
EU SmartPay Subscriptions Under Maintenance
EU SmartPay Subscriptions - TEST Operational
EU SmartPay Subscriptions - LIVE Under Maintenance
EU Tokenization Operational
EU Tokenization LIVE Operational
EU Tokenization TEST Operational
EU Payment Connectors Operational
EU SEPA B2B Connector LIVE Operational
EU SEPA B2B Connector TEST Operational
EU SEPA Mandate Management Service LIVE Operational
EU SEPA Mandate Management Service TEST Operational
EU IBAN Validation Service LIVE Operational
EU IBAN Validation Service TEST Operational
EU ACI Cards Connector LIVE Operational
EU ACI Cards Connector TEST Operational
EU Apple Pay Connector LIVE Operational
EU Apple Pay Connector TEST Operational
EU BACS Connector LIVE Operational
EU BACS Connector TEST Operational
EU Google Pay Connector LIVE Operational
EU Google Pay Connector TEST Operational
EU Open Banking Token Connector LIVE Operational
EU Open Banking Token Connector TEST Operational
EU Network Token Service LIVE Operational
EU Network Token Service TEST Operational
EU Secured Credit Card Payment Form Service LIVE Operational
EU Secured Credit Card Payment Form Service TEST Operational
EU Stratus Connector LIVE Operational
EU Stratus Connector TEST Operational
EU Support Services Operational
EU Documentation Portal Operational
EU Jira Customer Service Desk Operational
Statuspage Operational
Statuspage SMS Notifications Operational
Statuspage Email Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

EU - PRODUCTION - Infrastructure Maintenance - SEPA Connector Jul 10, 2025 07:00-09:30 CEST

In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

We expect a downtime of 10 minutes during this intervention, we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Jun 26, 2025 - 18:02 CEST

EU - PRODUCTION - Zero-Downtime Upgrade KontoCloud 9.6 Hotfix 2 Jul 15, 2025 14:00-15:30 CEST

Update - We will be undergoing scheduled maintenance during this time.
Jul 03, 2025 - 17:57 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 03, 2025 - 17:56 CEST
Scheduled - A minor upgrade of the latest version of the platform is here, affecting the components listed below.

As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Jul 03, 2025 - 17:55 CEST

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Sep 27, 2025 22:00 - Sep 28, 2025 04:00 CEST

In an effort to continue providing the best possible service, the provider will be conducting a planned maintenance affecting the components listed below.

This issue affects all users using the following services: Debtor Management, Address Check and Compliance services.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Jan 16, 2025 - 09:10 CET
Jul 9, 2025

No incidents reported today.

Jul 8, 2025
EU - Sandbox - Patch of the same version
Completed - The scheduled maintenance has been completed.
Jul 8, 17:17 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 17:00 CEST
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Jul 8, 15:21 CEST
EU - PRE-S - Patch of the same version
Completed - The scheduled maintenance has been completed.
Jul 8, 16:54 CEST
Verifying - Verification is currently underway for the maintenance items.
Jul 8, 16:50 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 16:00 CEST
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
Jul 8, 15:50 CEST
Jul 7, 2025
EU - PRODUCTION - Zero-Downtime Upgrade KontoCloud 9.6 Hotfix
Completed - The scheduled maintenance has been completed.
Jul 7, 15:13 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 14:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 3, 17:54 CEST
Scheduled - A minor upgrade of the latest version of the platform is here, affecting the components listed below.

As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Jul 3, 17:48 CEST
EU - CONS - Zero-Downtime Upgrade Token Proxy v19 release
Completed - The scheduled maintenance has been completed.
Jul 7, 10:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 09:30 CEST
Scheduled - A minor upgrade of the latest version of the platform is here, affecting the components listed below.

As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Jul 4, 18:10 CEST
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
EU - PRE-S - Patch of the same version
Completed - The scheduled maintenance has been completed.
Jul 3, 17:28 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 16:00 CEST
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
Jul 3, 13:01 CEST
Jul 2, 2025
EU - PRODUCTION - TokenProxy BAU Regular maintenance - Credentials Rotation
Completed - The scheduled maintenance has been completed.
Jul 2, 19:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 18:00 CEST
Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Jun 24, 16:18 CEST
EU - PRODUCTION - Zero-Downtime Upgrade Sepa 1.7 & Mandate 1.5
Completed - The scheduled maintenance has been completed.
Jul 2, 10:29 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 09:30 CEST
Scheduled - A minor upgrade of the latest version of the platform is here, affecting the components listed below.

As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Jul 1, 15:57 CEST
Jul 1, 2025
EU - PRE-S - Patch of the same version
Completed - The scheduled maintenance has been completed.
Jul 1, 17:41 CEST
Verifying - Verification is currently underway for the maintenance items.
Jul 1, 17:37 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 16:45 CEST
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
Jul 1, 16:31 CEST
Jun 30, 2025
EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment
Completed - The scheduled maintenance has been completed.
Jun 30, 22:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:00 CEST
Scheduled - In an effort to continue providing the best possible service, the provider will be conducting a planned maintenance affecting the components listed below.

This issue affects all users using the following services: Debtor Management, Address Check and Compliance services.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Jun 25, 09:59 CEST
EU - 3Dsecure - PRODUCTION - Zero-Downtime Upgrade
Completed - The scheduled maintenance has been completed.
Jun 30, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 09:30 CEST
Scheduled - A minor upgrade of the latest version of the platform is here, affecting the components listed below.

As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Jun 27, 15:22 CEST
Jun 29, 2025

No incidents reported.

Jun 28, 2025
PROD - Potential Incident Indentified
Resolved - This incident has been resolved.
Jun 28, 05:44 CEST
Monitoring - incident is mitigated and we are currently monitoring the application and api calls .
Jun 28, 05:33 CEST
Investigating - We detected a potential incident for the following service:

CRIF, ACI PAY.ON and Concardis.

Details of any processing impact or an all-clear should no impact be identified to follow.

Please check back on https://jpmmps.statuspage.io for further updates.
Jun 28, 04:21 CEST
Jun 27, 2025
EU - PRE-S - Upgrade v9.6 to v9.7
Completed - The scheduled maintenance has been completed.
Jun 27, 17:15 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 16:00 CEST
Scheduled - The latest version of the platform is here, affecting the components listed below.

As this is a major release, we expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.



What’s new & Improvements



- This version includes performance improvements and bug fixes.



Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
Jun 27, 14:36 CEST
EU - PRODUCTION - Elevated API Errors
Resolved - This incident has been resolved.
Jun 27, 13:25 CEST
Investigating - We're experiencing an elevated level of API errors & PayU processing is interrupted since yesterday and are currently looking into the issue and will provide further updates as soon as possible.

Please check back on https://jpmmps.statuspage.io for further updates.

We thank those affected for their patience and understanding as our teams work to address this!
Jun 27, 10:07 CEST
Jun 26, 2025
EU - PRODUCTION - Upgrade v9.5 to v9.6
Completed - The scheduled maintenance has been completed.
Jun 26, 23:02 CEST
Verifying - Verification is currently underway for the maintenance items.
Jun 26, 22:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 21:15 CEST
Scheduled - The latest version of the platform is here, affecting the components listed below.

As this is a major release, we plan a 4 hour maintenance. We estimate a short downtime during this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.


What’s new & Improvements



This version includes performance improvements and bug fixes.





SDKs Latest Versions



Periodically updates are released to the web and mobile SDKs, which can include new functionality, bug fixes, and security updates.

We urge all stakeholders to update integrated SDK versions to the newest version as soon as these are available as the following link.

The latest SDK version is always available from our documentation website.

The latest version numbers are:
Web – v9.6
iOS – v9.2
Android – v9.2

SmartPay customers do not need to take any action.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Jun 10, 17:40 CEST
EU - SmartPay - PRODUCTION - Upgrade MPS.EMEA.25-0 to MPS.EMEA.25.6.0
Completed - The scheduled maintenance has been completed.
Jun 26, 08:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 06:30 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jun 4, 16:10 CEST
Scheduled - The latest version of the SmartPay is being released to PRODUCTION environment.

Included changes will be published here:
https://documentation.jpmmps.com/docs/smartpay/

We expect no service interruption during the upgrade.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change. Despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment. Please raise a service request explicitly asking to halt further deployment in other environments, should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Jun 4, 16:09 CEST
Jun 25, 2025
Delay in sending feedback Files
Resolved - We have noted that feedback files were not uploaded to data hub due to connection timed out . We are working on a fix.

The files are expected to deliver as soon as the files are uploaded successfully .
Jun 25, 09:47 CEST
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