All Systems Operational

About This Site

This is the service-status and incident communication site for J.P. Morgan Mobility Payments Systems GmbH. This service is jointly operated with J.P. Morgan Mobility Payments Solutions S.A. Updates and planned maintenance announcements are communicated here. Please use the "subscribe to updates" button to receive email notifications.

EUROPE LIVE Operational
EU Production API ? Operational
EU Merchant Panel Operational
EU E-Wallet Portal ? Operational
EU Payment Gateway ? Operational
EU Production SFTP Operational
EUROPE TEST Operational
EU Sandbox API ? Operational
EU Prerelease-Sandbox API ? Operational
EU Sandbox E-Wallet Portal ? Operational
EU Sandbox Merchant Panel Operational
EU Prerelease-Sandbox E-Wallet Portal ? Operational
EU Test Payment Gateway ? Operational
EU SmartPay Operational
EU SmartPay LIVE Operational
EU SmartPay SANDBOX Operational
Statuspage Operational
Statuspage SMS Notifications Operational
Statuspage Email Notifications Operational
EUROPE SmartPay Subscriptions Operational
EU SmartPay Subscriptions - TEST Operational
EU SmartPay Subscriptions - LIVE Operational
EUROPE Support Services Operational
EU Documentation Portal ? Operational
EU Jira Customer Service Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
In an effort to continue providing the best possible service, CRIF will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support-vwpayments@vwfs.com

Posted on Jan 04, 2024 - 11:03 CET
In an effort to continue providing the best possible service, CRIF will be conducting a planned maintenance affecting the components listed below.

This issue affects all users of all CRIF based services including Debtor Management, Address Check and Compliance services.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support-vwpayments@vwfs.com

Posted on Jan 04, 2024 - 10:15 CET
In an effort to continue providing the best possible service, CRIF will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support-vwpayments@vwfs.com

Posted on Jan 04, 2024 - 11:04 CET
In an effort to continue providing the best possible service, CRIF will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support-vwpayments@vwfs.com

Posted on Jan 04, 2024 - 11:04 CET
In an effort to continue providing the best possible service, CRIF will be conducting a planned maintenance affecting the components listed below.

This issue affects all users of all CRIF based services including Debtor Management, Address Check and Compliance services.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support-vwpayments@vwfs.com

Posted on Jan 04, 2024 - 10:16 CET
In an effort to continue providing the best possible service, CRIF will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support-vwpayments@vwfs.com

Posted on Jan 04, 2024 - 11:05 CET
In an effort to continue providing the best possible service, CRIF will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support-vwpayments@vwfs.com

Posted on Jan 04, 2024 - 11:06 CET
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024

No incidents reported.

Mar 27, 2024
Completed - The scheduled maintenance has been completed.
Mar 27, 16:47 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 16:00 CET
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.

Mar 27, 13:33 CET
Resolved - This incident has been resolved.
Mar 27, 11:54 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 08:51 CET
Investigating - We have identified an issue over the weekend that is causing a delay in the delivery of:
- Bank statements
- MT940 files
- Account Information

Mar 26, 08:51 CET
Completed - The scheduled maintenance has been completed.
Mar 27, 11:10 CET
Verifying - Verification is currently underway for the maintenance items.
Mar 27, 10:31 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 10:00 CET
Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.

Mar 26, 17:30 CET
Completed - The scheduled maintenance has been completed.
Mar 27, 10:29 CET
Verifying - Verification is currently underway for the maintenance items.
Mar 27, 09:48 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 09:00 CET
Scheduled - The latest version of the SmartPay is being released to SANDBOX environment.

Included changes will be published here: https://docs.vwfspay.com/docs/smartpay/release-notes/

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change. Despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment. Please raise a service request explicitly asking to halt further deployment in other environments, should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com

Mar 26, 14:59 CET
Mar 26, 2024
Resolved - We see increasing technical errors with the Debtor Management Provider. The technical errors took place today, 26/03 between 15:37h-16:10h CEST.
The main service impacted is debtor management.
We are waiting for an incident report from our provider.
Updates will be provided once we receive more information.

Mar 26, 17:15 CET
Mar 25, 2024

No incidents reported.

Mar 24, 2024
Completed - The scheduled maintenance has been completed.
Mar 24, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 23:00 CET
Scheduled - In an effort to continue providing the best possible service, CRIF will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support-vwpayments@vwfs.com

Jan 4, 11:02 CET
Mar 23, 2024
Mar 22, 2024
Resolved - Resolved since 11:15 AM CET.
Mar 22, 16:23 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 22, 11:15 CET
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue and will provide further updates as soon as possible.

Please check back on https://jpmmps.statuspage.io for further updates.

We thank those affected for their patience and understanding as our teams work to address this!

Mar 22, 10:53 CET
Completed - The scheduled maintenance has been completed.
Mar 22, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 23:00 CET
Scheduled - In an effort to continue providing the best possible service, our provider will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.

Mar 20, 13:30 CET
Mar 21, 2024
Completed - The scheduled maintenance has been completed.
Mar 21, 17:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 16:00 CET
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.

Mar 21, 15:57 CET
Resolved - This incident has been resolved.
Mar 21, 13:43 CET
Monitoring - We see that the elevated API errors stopped around 12:12 PM. We are monitoring the situation.
Mar 21, 12:41 CET
Investigating - We're experiencing an elevated level of API errors from our provider for ancillary services (debtor management, sanctions screenings, VAT and address checks) and are currently looking into the issue and will provide further updates as soon as possible.

Please check back on https://jpmmps.statuspage.io for further updates.

We thank those affected for their patience and understanding as our teams work to address this!

Mar 21, 12:18 CET
Mar 20, 2024
Completed - The scheduled maintenance has been completed.
Mar 20, 17:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 16:30 CET
Scheduled - The latest version of the platform is here, affecting the components listed below.

As this is a major release, we expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.




What’s new & Improvements



- This version includes performance improvements and bug fixes.




Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.

Mar 19, 18:11 CET
Completed - The scheduled maintenance has been completed.
Mar 20, 15:52 CET
Verifying - Verification is currently underway for the maintenance items.
Mar 20, 15:03 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 13:51 CET
Scheduled - The planned maintenance was automatically closed on the page, but is still in development. We are working to restore service as soon as possible.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com

Mar 20, 13:50 CET
Completed - The scheduled maintenance has been completed.
Mar 20, 11:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 08:00 CET
Scheduled - A maintenance will be carried out on the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com

Mar 19, 11:01 CET
Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.