All Systems Operational
About This Site
This is the service-status and incident communication site for J.P. Morgan Mobility Payments Systems GmbH. This service is jointly operated with J.P. Morgan Mobility Payments Solutions S.A. Updates and planned maintenance announcements are communicated here. Please use the "subscribe to updates" button to receive email notifications.
EU LIVE
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EU Production API
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EU Merchant Panel
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EU E-Wallet Portal
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EU Payment Gateway
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EU Production SFTP
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EU TEST
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EU Sandbox API
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EU Prerelease-Sandbox API
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EU Sandbox E-Wallet Portal
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EU Sandbox Merchant Panel
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EU Prerelease-Sandbox E-Wallet Portal
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EU Test Payment Gateway
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EU SmartPay
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EU SmartPay LIVE
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EU SmartPay SANDBOX
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EU SmartPay Subscriptions
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EU SmartPay Subscriptions - TEST
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EU SmartPay Subscriptions - LIVE
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EU Tokenization
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EU Tokenization LIVE
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EU Tokenization TEST
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EU Payment Connectors
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EU SEPA B2B Connector LIVE
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EU SEPA B2B Connector TEST
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EU SEPA Mandate Management Service LIVE
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EU SEPA Mandate Management Service TEST
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EU IBAN Validation Service LIVE
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EU IBAN Validation Service TEST
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EU ACI Cards Connector LIVE
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EU ACI Cards Connector TEST
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EU Network Token Service LIVE
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EU Network Token Service TEST
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EU Secured Credit Card Payment Form Service LIVE
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EU Secured Credit Card Payment Form Service TEST
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EU Stratus Connector LIVE
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EU Stratus Connector TEST
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EU Support Services
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EU Documentation Portal
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EU Jira Customer Service Desk
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Statuspage
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Statuspage SMS Notifications
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Statuspage Email Notifications
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SmartPay, Subscriptions, Connectors, Token Proxy (PCI) - PROD - ICIPM-397, 398 - CHG57685972, CHG57688303 Oct 14, 2026 03:00-18:00 CEST
In an effort to continue providing the best possible service, we will be conducting a planned Disaster Recovery (DRP) test and High Availability (HA) testing at an alternate site, affecting the components listed below.
We do not expect any downtime during this activity; however, there may be a temporary degradation of performance while traffic is shifted and/or while servers are taken out of pools as part of the failover and resilience validation.
Rollback possible: Yes
All testing activities can be considered complete only once this has been announced on the status page—please assume the environment may be undergoing DRP/HA testing until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the test.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Oct 09, 2026 - 11:41 CEST
We do not expect any downtime during this activity; however, there may be a temporary degradation of performance while traffic is shifted and/or while servers are taken out of pools as part of the failover and resilience validation.
Rollback possible: Yes
All testing activities can be considered complete only once this has been announced on the status page—please assume the environment may be undergoing DRP/HA testing until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the test.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Oct 09, 2026 - 11:41 CEST
UPDATED - SmartPay, Connectors 3 – CAT – Release 26.9.0 - ICIPM-414- CHG56885524 Oct 21, 2026 09:00-10:00 CEST
In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.
This maintenance is related to SmartPay and Connectors 3 modules.
We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Sep 30, 2026 - 11:20 CEST
This maintenance is related to SmartPay and Connectors 3 modules.
We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Sep 30, 2026 - 11:20 CEST
EU - CAT/CONS - PCI Token Proxy - Upgrade to v26.8.0- ICIPM-400 / CHG57734767 Oct 21, 2026 10:00-12:00 CEST
The latest version of the PCI Token Proxy is being released to CAT environment.
We expect no service interruption and downtime during the upgrade.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.
We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Oct 05, 2026 - 15:40 CEST
We expect no service interruption and downtime during the upgrade.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.
We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Oct 05, 2026 - 15:40 CEST
EU - CAT/CONS - Stratus Connector, ACI PayOn Connector, 3DS Service – Release 26.10.1 - ICIPM-399/ CHG57734731 Oct 21, 2026 10:00-12:00 CEST
The latest version of the Stratus Connector, ACI PayOn Connector, 3DS Service is being released to CAT environment.
We expect no service interruption and downtime during the upgrade.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.
We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Oct 05, 2026 - 15:40 CEST
We expect no service interruption and downtime during the upgrade.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.
We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Oct 05, 2026 - 15:40 CEST
EU - PROD - Sanctions Screening Service Oct 24, 2026 23:00 - Oct 25, 2026 00:00 CEST
In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.
- Sanctions Screening
All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:44 CET
- Sanctions Screening
All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:44 CET
EU - PROD - PayU Maintenance in Poland, Czech Republic, and Slovakia Oct 25, 2026 02:00-06:00 CET
For all merchants of the PayU Payment Method in Poland, Czech Republic, and Slovakia
Please be informed upcoming maintenance on PayU Single Platform. Other Payment Methods are not affected.
This technical break will take 4 hours.
Date and time: 25th October from 02:00 AM to 06:00 AM CEST
During this time, PayU system will be unavailable and proper message will be shown to our customers. Every call via API will get response code HTTP 503 (SERVICE UNAVAILABLE).
Posted on Oct 12, 2026 - 09:16 CEST
Please be informed upcoming maintenance on PayU Single Platform. Other Payment Methods are not affected.
This technical break will take 4 hours.
Date and time: 25th October from 02:00 AM to 06:00 AM CEST
During this time, PayU system will be unavailable and proper message will be shown to our customers. Every call via API will get response code HTTP 503 (SERVICE UNAVAILABLE).
Posted on Oct 12, 2026 - 09:16 CEST
SmartPay, Connectors 3 – PROD – Release 26.9.0 - ICIPM-380- CHG56885729 Oct 28, 2026 08:00-09:00 CET
In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.
This maintenance is related to SmartPay and Connectors 3 modules.
We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Sep 30, 2026 - 11:31 CEST
This maintenance is related to SmartPay and Connectors 3 modules.
We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Sep 30, 2026 - 11:31 CEST
EU - PCI Token Proxy – PROD – Release 26.10.1- ICIPM-420 / CHG58095974 Oct 29, 2026 10:00-12:00 CET
The latest version of the PCI Token Proxy is being released to PROD environment.
We expect no service interruption and downtime during the upgrade.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.
We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Oct 12, 2026 - 13:33 CEST
We expect no service interruption and downtime during the upgrade.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.
We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Oct 12, 2026 - 13:33 CEST
EU - PROD - SStratus Connector, ACI PayOn Connector, 3DS Service – PROD – Release 26.10.1 - ICIPM-424 - CHG58095775 Oct 29, 2026 10:00-12:00 CET
The latest version of the SmartPay Connectors - Stratus connector / ACI PayON connector / 3DS Service - is being released to PROD environment.
Included changes will be published here:
https://documentation.jpmmps.com/docs/smartpay/
We expect no service interruption during the upgrade.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Unless otherwise stated, we do not expect any incompatibility to be introduced by this change. Despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment. Please raise a service request explicitly asking to halt further deployment in other environments, should a concern be identified based on your existing integration.
Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.
We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Oct 12, 2026 - 13:31 CEST
Included changes will be published here:
https://documentation.jpmmps.com/docs/smartpay/
We expect no service interruption during the upgrade.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Unless otherwise stated, we do not expect any incompatibility to be introduced by this change. Despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment. Please raise a service request explicitly asking to halt further deployment in other environments, should a concern be identified based on your existing integration.
Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.
We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Oct 12, 2026 - 13:31 CEST
EU - PROD - Sanctions Screening Service Nov 23, 2026 23:00 - Nov 24, 2026 06:00 CET
In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.
- Sanctions Screening
All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:45 CET
- Sanctions Screening
All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:45 CET