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About This Site

This is the service-status and incident communication site for J.P. Morgan Mobility Payments Systems GmbH. This service is jointly operated with J.P. Morgan Mobility Payments Solutions S.A. Updates and planned maintenance announcements are communicated here. Please use the "subscribe to updates" button to receive email notifications.

EU LIVE Operational
EU Production API Operational
EU Merchant Panel Operational
EU E-Wallet Portal Operational
EU Payment Gateway Operational
EU Production SFTP Operational
EU TEST Operational
EU Sandbox API Operational
EU Prerelease-Sandbox API Operational
EU Sandbox E-Wallet Portal Operational
EU Sandbox Merchant Panel Operational
EU Prerelease-Sandbox E-Wallet Portal Operational
EU Test Payment Gateway Operational
EU SmartPay Operational
EU SmartPay LIVE Operational
EU SmartPay SANDBOX Operational
EU SmartPay Subscriptions Operational
EU SmartPay Subscriptions - TEST Operational
EU SmartPay Subscriptions - LIVE Operational
EU Tokenization Operational
EU Tokenization LIVE Operational
EU Tokenization TEST Operational
EU Payment Connectors Operational
EU SEPA B2B Connector LIVE Operational
EU SEPA B2B Connector TEST Operational
EU SEPA Mandate Management Service LIVE Operational
EU SEPA Mandate Management Service TEST Operational
EU IBAN Validation Service LIVE Operational
EU IBAN Validation Service TEST Operational
EU ACI Cards Connector LIVE Operational
EU ACI Cards Connector TEST Operational
EU Network Token Service LIVE Operational
EU Network Token Service TEST Operational
EU Secured Credit Card Payment Form Service LIVE Operational
EU Secured Credit Card Payment Form Service TEST Operational
EU Stratus Connector LIVE Operational
EU Stratus Connector TEST Operational
EU Support Services Operational
EU Documentation Portal Operational
EU Jira Customer Service Desk Operational
Statuspage Operational
Statuspage SMS Notifications Operational
Statuspage Email Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

EU - KontoCloud - SANDBOX - Patch of version 10.0 - IITML-3670 Jul 13, 2026 16:00-18:00 CEST

The latest version of the platform is here, affecting the components listed below.

As this is a minor update, containing only improvements, we expect the interruption will be short.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Jul 10, 2026 - 14:55 CEST

EU - SmartPay + Connectors 3 – PROD – Release 26.7.0 - ICIPM-299 / CHG51858308 Jul 16, 2026 08:00-09:00 CEST

A upgrade of the latest version of the platform is here, affecting the components listed below.

As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Jun 24, 2026 - 11:06 CEST

EU - KontoCloud - PROD - Zero Downtime Patch of version 10.0 - ICIIPM-307 Jul 16, 2026 16:00-18:00 CEST

A minor upgrade of the latest version of the platform is here, affecting the components listed below.

As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Jul 08, 2026 - 09:16 CEST

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Jul 25, 2026 22:00 - Jul 26, 2026 04:00 CEST

In an effort to continue providing the best possible service, the provider will be conducting a planned maintenance affecting the components listed below.

This issue affects all users using the following services: Debtor Management, Address Check and Compliance services.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Jun 19, 2026 - 14:53 CEST

EU - PROD - Sanctions Screening Service Aug 29, 2026 23:00 - Aug 30, 2026 06:00 CEST

In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:40 CET

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Sep 19, 2026 22:00 - Sep 20, 2026 02:00 CEST

In an effort to continue providing the best possible service, the provider will be conducting a planned maintenance affecting the components listed below.

This issue affects all users using the following services: Debtor Management, Address Check and Compliance services.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 02, 2026 - 16:33 CET

EU - PROD - Sanctions Screening Service Sep 26, 2026 23:00 - Sep 27, 2026 06:00 CEST

In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:46 CET

EU - PROD - Sanctions Screening Service Oct 24, 2026 23:00 - Oct 25, 2026 00:00 CEST

In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:44 CET

EU - PROD - Sanctions Screening Service Nov 23, 2026 23:00 - Nov 24, 2026 06:00 CET

In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:45 CET
Jul 11, 2026

No incidents reported today.

Jul 10, 2026

No incidents reported.

Jul 9, 2026
EU - PRODUCTION - Elevated API Errors
Resolved - This incident has been resolved.
Jul 9, 10:32 CEST
Monitoring - The issue was identified and is currently being fixed by the provider. The API calls are successful again since 9:55 AM.
Jul 9, 10:20 CEST
Investigating - We're experiencing an elevated level of API errors from our Debtor Management Provider since midnight and are currently looking into the issue and will provide further updates as soon as possible.

Please check back on https://jpmmps.statuspage.io for further updates.

We thank those affected for their patience and understanding as our teams work to address this!
Jul 9, 08:40 CEST
Jul 8, 2026
EU - PRE-S - Patch of the same version
Completed - The scheduled maintenance has been completed.
Jul 8, 16:43 CEST
Verifying - Verification is currently underway for the maintenance items.
Jul 8, 16:39 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 16:00 CEST
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
Jul 8, 12:04 CEST
EU - SmartPay + Connectors 3 – CAT– Release 26.7.0 - ICIPM-298 / CHG51813293
Completed - The scheduled maintenance has been completed.
Jul 8, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 09:00 CEST
Scheduled - A upgrade of the latest version of the platform is here, affecting the components listed below.

As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Jun 24, 11:03 CEST
Jul 7, 2026

No incidents reported.

Jul 6, 2026
EU - PRE-S - Patch of the same version
Completed - The scheduled maintenance has been completed.
Jul 6, 16:55 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 16:15 CEST
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
Jul 6, 16:07 CEST
Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026
EU - PROD - 3DS Service – PROD – Release 26.6.0 - ICIPM-292 / CHG51308867
Completed - The scheduled maintenance has been completed.
Jun 30, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 10:00 CEST
Scheduled - The latest version of the 3DS Service is being released to PROD environment.

Included changes will be published here:
https://documentation.jpmmps.com/docs/smartpay/

We expect no service interruption during the upgrade.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Jun 12, 14:54 CEST
Jun 29, 2026
EU - PRE-S - Patch of the same version
Completed - The scheduled maintenance has been completed.
Jun 29, 16:59 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 16:15 CEST
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
Jun 29, 15:10 CEST
EU - PROD - PCI Token Proxy - DEKs rotation – Application zero downtime maintenance - ICIPM-291 / CHG51308159
Completed - The scheduled maintenance has been completed.
Jun 29, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 10:00 CEST
Scheduled - The latest version of the Token Proxy is being released to PROD environment.

Included changes will be published here:
https://documentation.jpmmps.com/docs/smartpay/

We expect no service interruption during the upgrade.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Jun 12, 14:47 CEST
Jun 28, 2026
EU - PROD - Sanctions Screening Service
Completed - The scheduled maintenance has been completed.
Jun 28, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 23:00 CEST
Scheduled - In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Feb 23, 10:45 CET
Jun 27, 2026
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