EU - SmartPay - PRODUCTION - Zero-Downtime Infrastructure Maintenance - Token Proxy - CHG49961252
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 2026 - 10:00 CEST
Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
May 26, 2026 10:00 - May 28, 2026 18:00 CEST
EU - PRODUCTION - Elevated API Errors
Identified - We're experiencing an elevated level of API errors from our Compliance and Debtor Management provider since 9:21 AM and are currently looking into the issue and will provide further updates as soon as possible.

Please check back on https://jpmmps.statuspage.io for further updates.

We thank those affected for their patience and understanding as our teams work to address this!
May 26, 2026 - 09:49 CEST

About This Site

This is the service-status and incident communication site for J.P. Morgan Mobility Payments Systems GmbH. This service is jointly operated with J.P. Morgan Mobility Payments Solutions S.A. Updates and planned maintenance announcements are communicated here. Please use the "subscribe to updates" button to receive email notifications.

EU LIVE Operational
EU Production API Operational
EU Merchant Panel Operational
EU E-Wallet Portal Operational
EU Payment Gateway Operational
EU Production SFTP Operational
EU TEST Operational
EU Sandbox API Operational
EU Prerelease-Sandbox API Operational
EU Sandbox E-Wallet Portal Operational
EU Sandbox Merchant Panel Operational
EU Prerelease-Sandbox E-Wallet Portal Operational
EU Test Payment Gateway Operational
EU SmartPay Operational
EU SmartPay LIVE Operational
EU SmartPay SANDBOX Operational
EU SmartPay Subscriptions Operational
EU SmartPay Subscriptions - TEST Operational
EU SmartPay Subscriptions - LIVE Operational
EU Tokenization Operational
EU Tokenization LIVE Operational
EU Tokenization TEST Operational
EU Payment Connectors Under Maintenance
EU SEPA B2B Connector LIVE Operational
EU SEPA B2B Connector TEST Operational
EU SEPA Mandate Management Service LIVE Operational
EU SEPA Mandate Management Service TEST Operational
EU IBAN Validation Service LIVE Operational
EU IBAN Validation Service TEST Operational
EU ACI Cards Connector LIVE Operational
EU ACI Cards Connector TEST Operational
EU Network Token Service LIVE Under Maintenance
EU Network Token Service TEST Operational
EU Secured Credit Card Payment Form Service LIVE Operational
EU Secured Credit Card Payment Form Service TEST Operational
EU Stratus Connector LIVE Operational
EU Stratus Connector TEST Operational
EU Support Services Operational
EU Documentation Portal Operational
EU Jira Customer Service Desk Operational
Statuspage Operational
Statuspage SMS Notifications Operational
Statuspage Email Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

EU - CAT - Zero-Downtime Upgrade to V26.5.0 - SmartPay / SEPA Connector / Mandate Manager / IBAN checker - ICIPM-230 - CHG48999657 May 28, 2026 09:00-10:00 CEST

A minor upgrade of the latest version of the platform is here, affecting the components listed below.

As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on May 07, 2026 - 17:13 CEST

EU - PROD - PayU Maintenance in Poland, Czech Republic, and Slovakia May 29, 2026 03:00-04:00 CEST

For all merchants of the PayU Payment Method in Poland, Czech Republic, and Slovakia

Please be informed on the upcoming maintenance on PayU Single Platform.

Other Payment Methods are not affected.

This maintenance will take 1 hour.

The maintenance is preventive in nature and may, but does not necessarily have to, result in:

• delays in payment authorization,
• delays in transaction status change notifications,
• cancellation of selected transactions.
Posted on May 18, 2026 - 08:09 CEST

EU - PROD - Sanctions Screening Service May 30, 2026 23:00 - May 31, 2026 06:00 CEST

In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:39 CET

EU - CAT/CONS - ACI PayON connector - Upgrade to v26.6.0 - ICIPM-261 / CHG49917046 Jun 2, 2026 10:00-12:00 CEST

The latest version of the SmartPay Connectors - ACI PayON connector - is being released to CAT/CONS environment.

Included changes will be published here:
https://documentation.jpmmps.com/docs/smartpay/

We expect no service interruption during the upgrade.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change. Despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment. Please raise a service request explicitly asking to halt further deployment in other environments, should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on May 19, 2026 - 16:48 CEST

EU - PROD - Zero-Downtime Upgrade to V26.5.0 - SmartPay / SEPA Connector / Mandate Manager / IBAN checker - ICIPM-231 - CHG49000395 Jun 4, 2026 08:00-09:00 CEST

A minor upgrade of the latest version of the platform is here, affecting the components listed below.

As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on May 07, 2026 - 17:14 CEST

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Jun 13, 2026 22:00 - Jun 14, 2026 04:00 CEST

In an effort to continue providing the best possible service, the provider will be conducting a planned maintenance affecting the components listed below.

This issue affects all users using the following services: Debtor Management, Address Check and Compliance services.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 02, 2026 - 16:32 CET

EU - PROD - Sanctions Screening Service Jun 27, 2026 23:00 - Jun 28, 2026 06:00 CEST

In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:45 CET

EU - PROD - Sanctions Screening Service Aug 29, 2026 23:00 - Aug 30, 2026 06:00 CEST

In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:40 CET

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Sep 19, 2026 22:00 - Sep 20, 2026 02:00 CEST

In an effort to continue providing the best possible service, the provider will be conducting a planned maintenance affecting the components listed below.

This issue affects all users using the following services: Debtor Management, Address Check and Compliance services.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 02, 2026 - 16:33 CET

EU - PROD - Sanctions Screening Service Sep 26, 2026 23:00 - Sep 27, 2026 06:00 CEST

In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:46 CET

EU - PROD - Sanctions Screening Service Oct 24, 2026 23:00 - Oct 25, 2026 00:00 CEST

In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:44 CET

EU - PROD - Sanctions Screening Service Nov 23, 2026 23:00 - Nov 24, 2026 06:00 CET

In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:45 CET
May 26, 2026

Unresolved incidents: EU - SmartPay - PRODUCTION - Zero-Downtime Infrastructure Maintenance - Token Proxy - CHG49961252, EU - PRODUCTION - Elevated API Errors.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026
EU - TEST - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services
Completed - The scheduled maintenance has been completed.
May 23, 07:45 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 15:45 CEST
Scheduled - In an effort to continue providing the best possible service, the provider will be conducting a planned maintenance affecting the components listed below in Test Environment.

This issue affects all users using the following services: Debtor Management, Address Check and Compliance services.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
May 21, 15:41 CEST
May 22, 2026

No incidents reported.

May 21, 2026
EU - PRODUCTION - Elevated API Errors
Resolved - The incident has been resolved - we are continuing to monitor
May 21, 15:09 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 21, 14:36 CEST
Update - Our provider is still working on a fix.
May 21, 12:02 CEST
Investigating - We're experiencing an elevated level of API errors for credit card processing for the last 2 hours since yesterday and are currently looking into the issue and will provide further updates as soon as possible.

Please check back on https://jpmmps.statuspage.io for further updates.

We thank those affected for their patience and understanding as our teams work to address this!
May 21, 11:05 CEST
May 20, 2026
EU - PRE-S & Sandbox - Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
May 20, 10:49 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 10:00 CEST
Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

Planned Change : MPS will remove weak/deprecated TLS 1.2 cipher suites and enable TLS 1.3 for PRE-S & Sandbox environments.

Why: This is required to meet current security standarts and reduce exposure to known cryptographic vulnerabilities.

Customer expectation / action needed: Before the change window (20.05.2026) customers should ensure their browsers and client runtimes are up to date and support TLS1.2+ (preferred TLS1.3)
Outdated browsers or legacy clients that only support older TLS versions or weak ciphers may experience TLS handshake/connection failures after the change.

Testing : After the change is applied (20.05.2026) , please validate end to end access to your PRE-S and/or Sandbox endpoints and report any connectivity issues via your normal support channel ( include the endpoint and timestamp).

We do not expect a general downtime for the duration of this intervention, we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the maintenance with your existing integration, please write to support@jpmmps.com
May 12, 11:31 CEST
May 19, 2026
EU - PRODUCTION - Infrastructure Maintenance - ICIPM-248
Completed - The scheduled maintenance has been completed.
May 19, 18:32 CEST
Verifying - Verification is currently underway for the maintenance items.
May 19, 18:32 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 18:00 CEST
Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

We do not expect any downtime for the duration of this intervention, however there may be a short delay in API call processing (performance degradation). The duration of this degradation will be limited to approximately 15 minutes. We apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
May 6, 11:32 CEST
May 18, 2026
EU - PRE-S - Patch of the same version
Completed - The scheduled maintenance has been completed.
May 18, 16:44 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 16:00 CEST
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
May 18, 15:47 CEST
PROD - Potential Incident Indentified - Smartpay API - IITML-3309
Resolved - This incident has been resolved.
May 18, 14:37 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 18, 14:11 CEST
Identified - The issue has been identified and a fix is being implemented.
May 18, 13:48 CEST
Investigating - We detected a potential incident for the following service:

- Smart pay API

Details of any processing impact or an all-clear should no impact be identified to follow.

Please check back on https://jpmmps.statuspage.io for further updates.
May 18, 13:15 CEST
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026
EU - PROD - Stratus connector / 3DS Service - Upgrade to v26.5.0 - ICIPM-255 - CHG49011286
Completed - The scheduled maintenance has been completed.
May 13, 15:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 13:00 CEST
Scheduled - The latest version of the Stratus connector / 3DS Service is being released to PROD environment.

Included changes will be published here:
https://documentation.jpmmps.com/docs/smartpay/

We expect no service interruption during the upgrade.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Apr 29, 18:23 CEST
EU - PROD - Token Proxy - Upgrade to v26.5.0 - ICIPM-254 - CHG49011359
Completed - The scheduled maintenance has been completed.
May 13, 13:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 11:00 CEST
Scheduled - The latest version of the Token Proxy is being released to PROD environment.

Included changes will be published here:
https://documentation.jpmmps.com/docs/smartpay/

We expect no service interruption during the upgrade.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Apr 29, 18:21 CEST
May 12, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage