EU - KontoCloud - PROD - Zero Downtime Patch of version 10.1 - ICIIPM-430
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 09, 2026 - 16:00 CET
Scheduled - A minor upgrade of the latest version of the platform is here, affecting the components listed below.

As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Nov 9, 2026 16:00-18:00 CET
SmartPay, Subscriptions, Connectors, Token Updated - Proxy (PCI), SAP GL, KontoCloud Documentation Security Update - ICIPM-443 -CHG59312556 & CHG59312745
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 09, 2026 - 07:00 CET
Scheduled - We would need to proceed with a security update for SmartPay, Subscriptions, Connectors, Token Proxy (PCI), SAP GL, KontoCloud Documentation on CAT/PROD environment.

We expect no service interruption and downtime during the upgrade.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Nov 9, 2026 07:00 - Nov 10, 2026 18:00 CET

About This Site

This is the service-status and incident communication site for J.P. Morgan Mobility Payments Systems GmbH. This service is jointly operated with J.P. Morgan Mobility Payments Solutions S.A. Updates and planned maintenance announcements are communicated here. Please use the "subscribe to updates" button to receive email notifications.

EU LIVE Under Maintenance
EU Production API Under Maintenance
EU Merchant Panel Under Maintenance
EU E-Wallet Portal Under Maintenance
EU Payment Gateway Under Maintenance
EU Production SFTP Operational
EU TEST Operational
EU Sandbox API Operational
EU Prerelease-Sandbox API Operational
EU Sandbox E-Wallet Portal Operational
EU Sandbox Merchant Panel Operational
EU Prerelease-Sandbox E-Wallet Portal Operational
EU Test Payment Gateway Operational
EU SmartPay Under Maintenance
EU SmartPay LIVE Under Maintenance
EU SmartPay SANDBOX Under Maintenance
EU SmartPay Subscriptions Under Maintenance
EU SmartPay Subscriptions - TEST Under Maintenance
EU SmartPay Subscriptions - LIVE Under Maintenance
EU Tokenization Under Maintenance
EU Tokenization LIVE Under Maintenance
EU Tokenization TEST Under Maintenance
EU Payment Connectors Under Maintenance
EU SEPA B2B Connector LIVE Under Maintenance
EU SEPA B2B Connector TEST Under Maintenance
EU SEPA Mandate Management Service LIVE Under Maintenance
EU SEPA Mandate Management Service TEST Under Maintenance
EU IBAN Validation Service LIVE Under Maintenance
EU IBAN Validation Service TEST Under Maintenance
EU ACI Cards Connector LIVE Under Maintenance
EU ACI Cards Connector TEST Under Maintenance
EU Network Token Service LIVE Under Maintenance
EU Network Token Service TEST Under Maintenance
EU Secured Credit Card Payment Form Service LIVE Under Maintenance
EU Secured Credit Card Payment Form Service TEST Under Maintenance
EU Stratus Connector LIVE Under Maintenance
EU Stratus Connector TEST Under Maintenance
EU Support Services Operational
EU Documentation Portal Operational
EU Jira Customer Service Desk Operational
Statuspage Operational
Statuspage SMS Notifications Operational
Statuspage Email Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Token Proxy Infrastructure Maintenance - PROD - ICIPM-461 / CHG59482912 Nov 10, 2026 10:00-12:00 CET

We would need to proceed with a security update for Token Proxy on PROD environment.

We expect no service interruption and downtime during the upgrade.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Nov 06, 2026 - 10:56 CET

EU - SmartPay - CAT - Zero-Downtime Maintenance - Release 26.11.0 - ICIPM-438 / CHG59010001 Nov 17, 2026 10:00-12:00 CET

In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting SmartPay Subscriptions and SmartPay Notifications.

We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Oct 28, 2026 - 16:30 CET

EU - PROD - Sanctions Screening Service Nov 21, 2026 23:00 - Nov 22, 2026 06:00 CET

In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:45 CET

SmartPay Subscriptions and SmartPay Notifications modules – PROD – Release 26.11.0 - ICIPM-448 / CHG59363716 Nov 23, 2026 10:00-12:00 CET

In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

This maintenance is related to SmartPay Subscriptions and SmartPay Notifications modules.

We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Nov 05, 2026 - 13:48 CET

Nov 9, 2026

Unresolved incidents: EU - KontoCloud - PROD - Zero Downtime Patch of version 10.1 - ICIIPM-430, SmartPay, Subscriptions, Connectors, Token Updated - Proxy (PCI), SAP GL, KontoCloud Documentation Security Update - ICIPM-443 -CHG59312556 & CHG59312745.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

PCI Token Proxy – PROD – Application zero downtime maintenance - ICIPM-428 - CHG58460079
Completed - The scheduled maintenance has been completed.
Nov 5, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 10:00 CET
Scheduled - The latest version of the PCI Token Proxy is being released to PROD environment.

We expect no service interruption and downtime during the upgrade.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Oct 22, 11:51 CEST

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

EU - PCI Token Proxy – PROD – Release 26.10.1- ICIPM-420 / CHG58095974
Completed - The scheduled maintenance has been completed.
Oct 29, 12:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 10:00 CET
Scheduled - The latest version of the PCI Token Proxy is being released to PROD environment.

We expect no service interruption and downtime during the upgrade.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Oct 12, 13:33 CEST
EU - PROD - SStratus Connector, ACI PayOn Connector, 3DS Service – PROD – Release 26.10.1 - ICIPM-424 - CHG58095775
Completed - The scheduled maintenance has been completed.
Oct 29, 12:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 10:01 CET
Scheduled - The latest version of the SmartPay Connectors - Stratus connector / ACI PayON connector / 3DS Service - is being released to PROD environment.

Included changes will be published here:
https://documentation.jpmmps.com/docs/smartpay/

We expect no service interruption during the upgrade.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change. Despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment. Please raise a service request explicitly asking to halt further deployment in other environments, should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Oct 12, 13:31 CEST

Oct 28, 2026

EU - PRODUCTION - Zero-Downtime Upgrade - CHG58919672
Completed - We conclude the extended monitoring period.
No issues have been reported.
Oct 28, 17:22 CET
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 22:36 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 20:38 CEST
Scheduled - A minor security upgrade of the latest version of the platform is here, affecting the components listed below.

As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Oct 23, 20:36 CEST
EU - PRE-S - Patch of the same version
Completed - The scheduled maintenance has been completed.
Oct 28, 16:54 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 16:00 CET
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
Oct 28, 15:03 CET

Oct 27, 2026

DEEP:F5 BIGIP Load Balancer patching (PHP vulnerability):ICIPM-435
Completed - The scheduled maintenance has been completed.
Oct 27, 23:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 14:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Oct 26, 16:59 CET
Scheduled - We inform you of the following intervention planned on your services (Luxembourg time):
Client: All Load Balancer
Service: Load Balancer Start date & time: 27-10-2026 02:00 PM
Duration: 4H End date & time: 27-10-2026 11:30 PM

Intervention description:
Following a critical PHP vulnerability, we have to patch our Load Balancers relatively quickly.

The upgrade will be done on separate partitions during working hours.

The switchover to the patched partition will occur between 20:00 and 23:30.


Impact description:
Packet loss might occur when the F5 Load Balancers' instances are switched over. There will be two switchovers between 20:00 and 23:30.


Rollback:
Possible: Yes Description:
Rollback to the previous partition.

Duration: 1H

Recommendation:
None


In case of question, do not hesitate to contact us:
IT Service Management:
Email: ITSM.support@deep.eu
The Client cannot object to the described intervention without a compelling reason. DEEP must be informed about this objection no later than one week after this form was released. Any objection made to DEEP later than this required time limit will not be considered.
Oct 26, 16:56 CET
UPDATE - SmartPay, Connectors 3 – PROD – Release 26.9.0 - ICIPM-380- CHG56885729
Completed - This maintenance has been completed administratively.

The planned work is no longer required because the relevant deployment was already completed today under a separate maintenance activity.
No additional work was performed as part of this maintenance window, and no customer impact is expected.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Oct 27, 15:37 CET
Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

This maintenance is related to SmartPay and Connectors 3 modules.

We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Sep 30, 11:31 CEST

Oct 26, 2026

No incidents reported.

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