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This is the service-status and incident communication site for J.P. Morgan Mobility Payments Systems GmbH. This service is jointly operated with J.P. Morgan Mobility Payments Solutions S.A. Updates and planned maintenance announcements are communicated here. Please use the "subscribe to updates" button to receive email notifications.

EU LIVE Operational
EU Production API Operational
EU Merchant Panel Operational
EU E-Wallet Portal Operational
EU Payment Gateway Operational
EU Production SFTP Operational
EU TEST Operational
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EU Prerelease-Sandbox API Operational
EU Sandbox E-Wallet Portal Operational
EU Sandbox Merchant Panel Operational
EU Prerelease-Sandbox E-Wallet Portal Operational
EU Test Payment Gateway Operational
EU SmartPay Operational
EU SmartPay LIVE Operational
EU SmartPay SANDBOX Operational
EU SmartPay Subscriptions Operational
EU SmartPay Subscriptions - TEST Operational
EU SmartPay Subscriptions - LIVE Operational
EU Tokenization Operational
EU Tokenization LIVE Operational
EU Tokenization TEST Operational
EU Payment Connectors Operational
EU SEPA B2B Connector LIVE Operational
EU SEPA B2B Connector TEST Operational
EU SEPA Mandate Management Service LIVE Operational
EU SEPA Mandate Management Service TEST Operational
EU IBAN Validation Service LIVE Operational
EU IBAN Validation Service TEST Operational
EU ACI Cards Connector LIVE Operational
EU ACI Cards Connector TEST Operational
EU Network Token Service LIVE Operational
EU Network Token Service TEST Operational
EU Secured Credit Card Payment Form Service LIVE Operational
EU Secured Credit Card Payment Form Service TEST Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

EU - CAT/CONS - ACI PayON connector - Upgrade to v26.4.0 - ICIPM-228 / CHG47983835 Apr 22, 2026 10:00-12:00 CEST

The latest version of the SmartPay Connectors - ACI PayON connector - is being released to CAT/CONS environment.

Included changes will be published here:
https://documentation.jpmmps.com/docs/smartpay/

We expect no service interruption during the upgrade.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change. Despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment. Please raise a service request explicitly asking to halt further deployment in other environments, should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Apr 08, 2026 - 14:31 CEST

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Apr 25, 2026 22:00 - Apr 26, 2026 00:00 CEST

In an effort to continue providing the best possible service, the provider will be conducting a planned maintenance affecting the components listed below.

This issue affects all users using the following services: Debtor Management, Address Check and Compliance services.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 02, 2026 - 16:32 CET

EU - PROD - Sanctions Screening Service Apr 25, 2026 23:00 - Apr 26, 2026 06:00 CEST

In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:38 CET

EU - PRODUCTION - ACI PayON connector - Upgrade to v26.4.0 - ICIPM-229 / CHG47985977 Apr 29, 2026 10:00-12:00 CEST

The latest version of the ACI PayON connector is being released to PRODUCTION environment.

Included changes will be published here:
https://documentation.jpmmps.com/docs/smartpay/

We expect no service interruption during the upgrade.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Apr 08, 2026 - 14:32 CEST

EU - PROD - Provider Maintenance of Debtor Management - Invoicing in the PRODUCTION environment May 8, 2026 00:00 - May 10, 2026 00:00 CEST

In an effort to continue providing the best possible service, the provider will be conducting a planned maintenance affecting the components listed below.

This issue affects all users using the following services: Debtor Management - Invoice Archive
User may not be able to retrieve invoices during this time.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Mar 23, 2026 - 12:48 CET

EU - PROD - Sanctions Screening Service May 30, 2026 23:00 - May 31, 2026 06:00 CEST

In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:39 CET

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Jun 13, 2026 22:00 - Jun 14, 2026 04:00 CEST

In an effort to continue providing the best possible service, the provider will be conducting a planned maintenance affecting the components listed below.

This issue affects all users using the following services: Debtor Management, Address Check and Compliance services.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 02, 2026 - 16:32 CET

EU - PROD - Sanctions Screening Service Jun 27, 2026 23:00 - Jun 28, 2026 06:00 CEST

In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:45 CET

EU - PROD - Sanctions Screening Service Aug 29, 2026 23:00 - Aug 30, 2026 06:00 CEST

In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:40 CET

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Sep 19, 2026 22:00 - Sep 20, 2026 02:00 CEST

In an effort to continue providing the best possible service, the provider will be conducting a planned maintenance affecting the components listed below.

This issue affects all users using the following services: Debtor Management, Address Check and Compliance services.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 02, 2026 - 16:33 CET

EU - PROD - Sanctions Screening Service Sep 26, 2026 23:00 - Sep 27, 2026 06:00 CEST

In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:46 CET

EU - PROD - Sanctions Screening Service Oct 24, 2026 23:00 - Oct 25, 2026 00:00 CEST

In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:44 CET

EU - PROD - Sanctions Screening Service Nov 23, 2026 23:00 - Nov 24, 2026 06:00 CET

In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:45 CET
Apr 11, 2026

No incidents reported today.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026
EU - PRODUCTION - pay-by link transaction interruptions
Resolved - Incident resolved at 12:09PM cause (DDOS attack on provider infra)
Apr 2, 14:17 CEST
Identified - Incident affecting PayU pay-by link transcation over payment provider, customers may not able to use payment methods (provided by PayU Europe),
Apr 2, 11:00 CEST
Apr 1, 2026

No incidents reported.

Mar 31, 2026
EU - PRE-S - Patch of the same version
Completed - The scheduled maintenance has been completed.
Mar 31, 16:48 CEST
Verifying - Verification is currently underway for the maintenance items.
Mar 31, 16:46 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 16:00 CEST
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
Mar 31, 13:47 CEST
Mar 30, 2026
EU - PRODUCTION - Elevated API Errors
Resolved - We were experiencing an elevated level of API errors resulting in more than usual credit card rejections with the following error:

Communication Error (70)
timeout at connectors/acquirer side (900.100.400)

Start: 30.03.2026 at 13:45 CEST.
Stop: 30.03.2026 at 14:10 CEST.

The root cause was a communication issue between our acquirer and their sub-provider.

Please check back on https://jpmmps.statuspage.io for further updates.

We thank those affected for their patience and understanding as our teams work to address this!
Mar 30, 14:57 CEST
Mar 29, 2026
EU - PROD - Sanctions Screening Service
Completed - The scheduled maintenance has been completed.
Mar 29, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 23:00 CET
Scheduled - In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Feb 23, 10:38 CET
Mar 28, 2026
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