MPS Status

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 11, 2026 - 14:54 CET

Identified - We're experiencing an elevated level of API errors from our Debtor Management and Compliance provider since 1PM and are currently looking into the issue and will provide further updates as soon as possible.

Please check back on https://jpmmps.statuspage.io for further updates.

We thank those affected for their patience and understanding as our teams work to address this!
Mar 11, 2026 - 14:38 CET

About This Site

This is the service-status and incident communication site for J.P. Morgan Mobility Payments Systems GmbH. This service is jointly operated with J.P. Morgan Mobility Payments Solutions S.A. Updates and planned maintenance announcements are communicated here. Please use the "subscribe to updates" button to receive email notifications.

EU LIVE Operational

EU Production API Operational

EU Merchant Panel Operational

EU E-Wallet Portal Operational

EU Payment Gateway Operational

EU Production SFTP Operational

EU TEST Operational

EU Sandbox API Operational

EU Prerelease-Sandbox API Operational

EU Sandbox E-Wallet Portal Operational

EU Sandbox Merchant Panel Operational

EU Prerelease-Sandbox E-Wallet Portal Operational

EU Test Payment Gateway Operational

EU SmartPay Operational

EU SmartPay LIVE Operational

EU SmartPay SANDBOX Operational

EU SmartPay Subscriptions Operational

EU SmartPay Subscriptions - TEST Operational

EU SmartPay Subscriptions - LIVE Operational

EU Tokenization Operational

EU Tokenization LIVE Operational

EU Tokenization TEST Operational

EU Payment Connectors Operational

EU SEPA B2B Connector LIVE Operational

EU SEPA B2B Connector TEST Operational

EU SEPA Mandate Management Service LIVE Operational

EU SEPA Mandate Management Service TEST Operational

EU IBAN Validation Service LIVE Operational

EU IBAN Validation Service TEST Operational

EU ACI Cards Connector LIVE Operational

EU ACI Cards Connector TEST Operational

EU Network Token Service LIVE Operational

EU Network Token Service TEST Operational

EU Secured Credit Card Payment Form Service LIVE Operational

EU Secured Credit Card Payment Form Service TEST Operational

EU Stratus Connector LIVE Operational

EU Stratus Connector TEST Operational

EU Support Services Operational

EU Documentation Portal Operational

EU Jira Customer Service Desk Operational

Statuspage Operational

Statuspage SMS Notifications Operational

Statuspage Email Notifications Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

EU - PCI Token Proxy - CAT/SANDBOX - Upgrade to 26.3.0 - ICIPM-194/CHG46369417 Mar `17`, `2026` `10:00`-`12:00` CET

The latest version of the PCI Token Proxy is being released to CAT/SANDBOX environment.

Included changes will be published here:
https://documentation.jpmmps.com/docs/smartpay/

We expect no service interruption during the upgrade.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change. Despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment. Please raise a service request explicitly asking to halt further deployment in other environments, should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Mar 02, 2026 - 18:06 CET

EU - SmartPay and Subscriptions - PROD - Infrastructure maintenance (zero downtime - temporary latency) ICIPM-197 Mar `17`, `2026` `17:25` - Mar `20`, `2026` `07:55` CET

In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

This maintenance is related to EKS upgrade.

We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Mar 09, 2026 - 17:28 CET

EU - PCI Token Proxy – PROD – Release 26.3.0 - ICIPM-203 / CHG46646803 Mar `24`, `2026` `10:00`-`12:00` CET

The latest version of the PCI Token Proxy is being released to PROD environment.

Included changes will be published here:
https://documentation.jpmmps.com/docs/smartpay/

We expect no service interruption during the upgrade.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change. Despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment. Please raise a service request explicitly asking to halt further deployment in other environments, should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Mar 10, 2026 - 15:59 CET

EU - PROD - Sanctions Screening Service Mar `28`, `2026` `23:00` - Mar `29`, `2026` `07:00` CEST

In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:38 CET

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Apr `25`, `2026` `22:00` - Apr `26`, `2026` `00:00` CEST

In an effort to continue providing the best possible service, the provider will be conducting a planned maintenance affecting the components listed below.

This issue affects all users using the following services: Debtor Management, Address Check and Compliance services.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 02, 2026 - 16:32 CET

EU - PROD - Sanctions Screening Service Apr `25`, `2026` `23:00` - Apr `26`, `2026` `06:00` CEST

EU - PROD - Sanctions Screening Service May `30`, `2026` `23:00` - May `31`, `2026` `06:00` CEST

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Jun `13`, `2026` `22:00` - Jun `14`, `2026` `04:00` CEST

EU - PROD - Sanctions Screening Service Jun `27`, `2026` `23:00` - Jun `28`, `2026` `06:00` CEST

EU - PROD - Sanctions Screening Service Aug `29`, `2026` `23:00` - Aug `30`, `2026` `06:00` CEST

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Sep `19`, `2026` `22:00` - Sep `20`, `2026` `02:00` CEST

EU - PROD - Sanctions Screening Service Sep `26`, `2026` `23:00` - Sep `27`, `2026` `06:00` CEST

EU - PROD - Sanctions Screening Service Oct `24`, `2026` `23:00` - Oct `25`, `2026` `00:00` CEST

EU - PROD - Sanctions Screening Service Nov `23`, `2026` `23:00` - Nov `24`, `2026` `06:00` CET

Past Incidents

Mar 13, 2026

No incidents reported today.

Mar 12, 2026

EU - SmartPay and Subscriptions - CAT - Infrastructure maintenance (zero downtime - temporary latency) ICIPM-196

Completed - The scheduled maintenance has been completed.
Mar 12, 18:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 09:30 CET

Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

This maintenance is related to EKS upgrade.

We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Mar 9, 17:24 CET

Mar 11, 2026

EU - PRE-S - Patch of the same version

Completed - The scheduled maintenance has been completed.
Mar 11, 17:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 16:45 CET

Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
Mar 11, 16:39 CET

Mar 10, 2026

EU - PRODUCTION - Upgrade v9.8 to v9.9 - ICIPM-181 [NEW DATE]

Completed - The scheduled maintenance has been completed.
Mar 10, 23:45 CET

Verifying - Verification is currently underway for the maintenance items.
Mar 10, 23:08 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 21:15 CET

Scheduled - The latest version of the platform is here, affecting the components listed below.

As this is a major release, we plan a 4 hour maintenance. We estimate a short downtime during this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

What’s new & Improvements

This version includes performance improvements and bug fixes.

SDKs Latest Versions

Periodically updates are released to the SDK, which can include new functionality, bug fixes, and security updates.

We urge all stakeholders to update integrated SDK versions to the newest version as soon as these are available as the following link.

The latest SDK version is always available from our documentation website.

The latest version number is v9.7

SmartPay customers do not need to take any action.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Feb 16, 17:24 CET

Mar 9, 2026

No incidents reported.

Mar 8, 2026

EU - PRODUCTION - Infrastructure Maintenance - IITML-2620

Completed - The scheduled maintenance has been completed.
Mar 8, 01:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 22:00 CET

Scheduled - To continue providing the best possible service, we will perform planned maintenance on our infrastructure, affecting the components listed below.

Maintenance window: 2026-03-07 22:00 to 2026-03-08 01:00 CET (3 hours)

Expected impact:

No downtime is anticipated.
Brief packet loss may occur during scheduled failover events.
Intermittent performance degradation (e.g., increased latency or transient errors) may occur at random times during the maintenance window.
No customer action is required.
Rollback possible: Yes

Completion criteria: All maintenance work will be considered complete once this is announced on the status page. Please assume the environment remains under maintenance until you receive confirmation of successful completion.

Updates: Please check https://jpmmps.statuspage.io for updates during and after the maintenance.

Support: We appreciate your patience and understanding. If you have questions or encounter issues, contact support@jpmmps.com.
Feb 20, 16:55 CET

Mar 7, 2026

Mar 6, 2026

No incidents reported.

Mar 5, 2026

EU - PRE-S - Patch of the same version

Completed - The scheduled maintenance has been completed.
Mar 5, 16:48 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 16:01 CET

EU - Sandbox - Patch of the same version

Completed - The scheduled maintenance has been completed.
Mar 5, 16:37 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 16:00 CET

EU - PRODUCTION - SmartPay - Release 26.2.2 - ICIPM-176 / CHG45396622

Completed - The scheduled maintenance has been completed.
Mar 5, 09:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 08:00 CET

Scheduled - The latest version of the SmartPay is being released to PRODUCTION environment.

Included changes will be published here:
https://documentation.jpmmps.com/docs/smartpay/

We expect no service interruption during the upgrade.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Feb 9, 15:50 CET

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

PROD - Incident Identified & Resolved - Internet Outage for all of KontoCloud - IITML-2777

Resolved - We detected a incident for the following service:

- KontoCloud API
- KontoCloud Merchant Panel

Incident was escalated promptly and resolved by 2:26 PM.

Incident started at
2026-03-02 14:05:08
________________________________________
Resolved at
2026-03-02 14:26:01

Please check back on https://jpmmps.statuspage.io for further updates.
Mar 2, 14:05 CET

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

About This Site

Scheduled Maintenance

EU - PCI Token Proxy - CAT/SANDBOX - Upgrade to 26.3.0 - ICIPM-194/CHG46369417 Mar 17, 2026 10:00-12:00 CET

EU - SmartPay and Subscriptions - PROD - Infrastructure maintenance (zero downtime - temporary latency) ICIPM-197 Mar 17, 2026 17:25 - Mar 20, 2026 07:55 CET

EU - PCI Token Proxy – PROD – Release 26.3.0 - ICIPM-203 / CHG46646803 Mar 24, 2026 10:00-12:00 CET

EU - PROD - Sanctions Screening Service Mar 28, 2026 23:00 - Mar 29, 2026 07:00 CEST

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Apr 25, 2026 22:00 - Apr 26, 2026 00:00 CEST

EU - PROD - Sanctions Screening Service Apr 25, 2026 23:00 - Apr 26, 2026 06:00 CEST

EU - PROD - Sanctions Screening Service May 30, 2026 23:00 - May 31, 2026 06:00 CEST

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Jun 13, 2026 22:00 - Jun 14, 2026 04:00 CEST

EU - PROD - Sanctions Screening Service Jun 27, 2026 23:00 - Jun 28, 2026 06:00 CEST

EU - PROD - Sanctions Screening Service Aug 29, 2026 23:00 - Aug 30, 2026 06:00 CEST

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Sep 19, 2026 22:00 - Sep 20, 2026 02:00 CEST

EU - PROD - Sanctions Screening Service Sep 26, 2026 23:00 - Sep 27, 2026 06:00 CEST

EU - PROD - Sanctions Screening Service Oct 24, 2026 23:00 - Oct 25, 2026 00:00 CEST

EU - PROD - Sanctions Screening Service Nov 23, 2026 23:00 - Nov 24, 2026 06:00 CET

Past Incidents

What’s new & Improvements

SDKs Latest Versions

EU - PCI Token Proxy - CAT/SANDBOX - Upgrade to 26.3.0 - ICIPM-194/CHG46369417 Mar `17`, `2026` `10:00`-`12:00` CET

EU - SmartPay and Subscriptions - PROD - Infrastructure maintenance (zero downtime - temporary latency) ICIPM-197 Mar `17`, `2026` `17:25` - Mar `20`, `2026` `07:55` CET

EU - PCI Token Proxy – PROD – Release 26.3.0 - ICIPM-203 / CHG46646803 Mar `24`, `2026` `10:00`-`12:00` CET

EU - PROD - Sanctions Screening Service Mar `28`, `2026` `23:00` - Mar `29`, `2026` `07:00` CEST

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Apr `25`, `2026` `22:00` - Apr `26`, `2026` `00:00` CEST

EU - PROD - Sanctions Screening Service Apr `25`, `2026` `23:00` - Apr `26`, `2026` `06:00` CEST

EU - PROD - Sanctions Screening Service May `30`, `2026` `23:00` - May `31`, `2026` `06:00` CEST

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Jun `13`, `2026` `22:00` - Jun `14`, `2026` `04:00` CEST

EU - PROD - Sanctions Screening Service Jun `27`, `2026` `23:00` - Jun `28`, `2026` `06:00` CEST

EU - PROD - Sanctions Screening Service Aug `29`, `2026` `23:00` - Aug `30`, `2026` `06:00` CEST

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Sep `19`, `2026` `22:00` - Sep `20`, `2026` `02:00` CEST

EU - PROD - Sanctions Screening Service Sep `26`, `2026` `23:00` - Sep `27`, `2026` `06:00` CEST

EU - PROD - Sanctions Screening Service Oct `24`, `2026` `23:00` - Oct `25`, `2026` `00:00` CEST

EU - PROD - Sanctions Screening Service Nov `23`, `2026` `23:00` - Nov `24`, `2026` `06:00` CET