EU - SmartPay - PRODUCTION -Downtime Infrastructure Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 03, 2025 - 01:00 CEST
Update - The maintenance activity originally scheduled for March 19, 2025, at 01:00 has been postponed to April 03 ,2025, at 01:00.

Thank you for your understanding
Apr 3, 2025 01:00-05:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Apr 3, 2025 01:00-05:00 CEST
Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

The planned maintenance is considered to be non-breaking, but it will require a downtime for up to 4hours to ensure a smooth transition.
SmartPay will receive new public IP addresses for its call-back messages.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Apr 3, 2025 01:00-05:00 CEST

About This Site

This is the service-status and incident communication site for J.P. Morgan Mobility Payments Systems GmbH. This service is jointly operated with J.P. Morgan Mobility Payments Solutions S.A. Updates and planned maintenance announcements are communicated here. Please use the "subscribe to updates" button to receive email notifications.

EU LIVE Operational
EU Production API ? Operational
EU Merchant Panel Operational
EU E-Wallet Portal ? Operational
EU Payment Gateway ? Operational
EU Production SFTP Operational
EU TEST Operational
EU Sandbox API ? Operational
EU Prerelease-Sandbox API ? Operational
EU Sandbox E-Wallet Portal ? Operational
EU Sandbox Merchant Panel Operational
EU Prerelease-Sandbox E-Wallet Portal ? Operational
EU Test Payment Gateway ? Operational
EU SmartPay Under Maintenance
EU SmartPay LIVE Under Maintenance
EU SmartPay SANDBOX Operational
EU SmartPay Subscriptions Operational
EU SmartPay Subscriptions - TEST Operational
EU SmartPay Subscriptions - LIVE Operational
EU Support Services Operational
EU Documentation Portal Operational
EU Jira Customer Service Desk Operational
EU Payment Connectors Operational
EU SEPA B2B LIVE Operational
EU SEPA B2B TEST Operational
EU SEPA Mandate Management LIVE Operational
EU SEPA Mandate Management TEST Operational
EU IBAN Validation LIVE Operational
EU IBAN Validation TEST Operational
Statuspage Operational
Statuspage SMS Notifications Operational
Statuspage Email Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

EU - PRODUCTION - Upgrade v9.4 to v9.5 Apr 10, 2025 21:15 - Apr 11, 2025 01:15 CEST

The latest version of the platform is here, affecting the components listed below.

As this is a major release, we plan a 4 hour maintenance. We estimate a short downtime during this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.


What’s new & Improvements



This version includes performance improvements and bug fixes.

SDKs Latest Versions



Periodically updates are released to the web and mobile SDKs, which can include new functionality, bug fixes, and security updates.

We urge all stakeholders to update integrated SDK versions to the newest version as soon as these are available as the following link.

The latest SDK version is always available from our documentation website.

The latest version numbers are:
Web – v9.1
iOS – v9.0
Android – v9.0

SmartPay customers do not need to take any action.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Apr 02, 2025 - 12:54 CEST

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Jun 7, 2025 22:00 - Jun 8, 2025 04:00 CEST

In an effort to continue providing the best possible service, the provider will be conducting a planned maintenance affecting the components listed below.

This issue affects all users using the following services: Debtor Management, Address Check and Compliance services.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Jan 16, 2025 - 09:09 CET

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Sep 27, 2025 22:00 - Sep 28, 2025 04:00 CEST

In an effort to continue providing the best possible service, the provider will be conducting a planned maintenance affecting the components listed below.

This issue affects all users using the following services: Debtor Management, Address Check and Compliance services.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Jan 16, 2025 - 09:10 CET
Apr 3, 2025

Unresolved incident: EU - SmartPay - PRODUCTION -Downtime Infrastructure Maintenance.

Apr 2, 2025

No incidents reported.

Apr 1, 2025
EU - PRE-S - Patch of the same version
Completed - The scheduled maintenance has been completed.
Apr 1, 17:54 CEST
Verifying - Verification is currently underway for the maintenance items.
Apr 1, 17:48 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 17:00 CEST
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
Apr 1, 16:28 CEST
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
EU - PRE-S - Patch of the same version
Completed - The scheduled maintenance has been completed.
Mar 27, 16:50 CET
Verifying - Verification is currently underway for the maintenance items.
Mar 27, 16:46 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 16:00 CET
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
Mar 27, 15:16 CET
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
EU - PRE-S - Patch of the same version
Completed - The scheduled maintenance has been completed.
Mar 21, 17:34 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 16:50 CET
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
Mar 21, 16:48 CET
EU - PRODUCTION - Upgrade v9.4 to v9.5 (POSTPONED)
Completed - Correction: No maintenance occurred. All systems stayed fully operational. Automation error. new date will be shared soon.
Mar 21, 09:31 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 21:15 CET
Update - Notice: The upgrade activity originally scheduled for March 20, 2025, at 21:15 has
been postponed. We will announce a new date shortly.

Thank you for your understanding.
Mar 20, 12:08 CET
Scheduled - The latest version of the platform is here, affecting the components listed below.

As this is a major release, we plan a 4 hour maintenance. We estimate a short downtime during this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.


What’s new & Improvements



This version includes performance improvements and bug fixes.

SDKs Latest Versions



Periodically updates are released to the web and mobile SDKs, which can include new functionality, bug fixes, and security updates.

We urge all stakeholders to update integrated SDK versions to the newest version as soon as these are available as the following link.

The latest SDK version is always available from our documentation website.

The latest version numbers are:
Web – v9.1
iOS – v9.0
Android – v9.0

SmartPay customers do not need to take any action.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Mar 6, 14:41 CET
Mar 20, 2025
EU - PRE-S - Patch of the same version
Completed - The scheduled maintenance has been completed.
Mar 20, 16:51 CET
Verifying - Verification is currently underway for the maintenance items.
Mar 20, 16:48 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 16:00 CET
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
Mar 20, 15:52 CET
POSTPONED - EU - PRODUCTION - Upgrade v9.4 to v9.5
Resolved - Notice: The maintenance activity originally scheduled for March 20, 2025, at 21:15 has
been postponed. We will announce a new date shortly.

Thank you for your understanding.
Mar 20, 12:12 CET
← Incident History Powered by Atlassian Statuspage