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About This Site
This is the service-status and incident communication site for J.P. Morgan Mobility Payments Systems GmbH. This service is jointly operated with J.P. Morgan Mobility Payments Solutions S.A. Updates and planned maintenance announcements are communicated here. Please use the "subscribe to updates" button to receive email notifications.
EU LIVE
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EU Production API
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EU Merchant Panel
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EU E-Wallet Portal
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EU Payment Gateway
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EU Production SFTP
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EU TEST
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EU Sandbox API
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EU Prerelease-Sandbox API
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EU Sandbox E-Wallet Portal
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EU Sandbox Merchant Panel
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EU Prerelease-Sandbox E-Wallet Portal
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EU Test Payment Gateway
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EU SmartPay
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EU SmartPay LIVE
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EU SmartPay SANDBOX
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EU SmartPay Subscriptions
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EU SmartPay Subscriptions - TEST
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EU SmartPay Subscriptions - LIVE
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EU Tokenization
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EU Tokenization LIVE
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EU Tokenization TEST
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EU Payment Connectors
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EU SEPA B2B Connector LIVE
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EU SEPA B2B Connector TEST
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EU SEPA Mandate Management Service LIVE
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EU SEPA Mandate Management Service TEST
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EU IBAN Validation Service LIVE
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EU IBAN Validation Service TEST
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EU ACI Cards Connector LIVE
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EU ACI Cards Connector TEST
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EU Network Token Service LIVE
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EU Network Token Service TEST
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EU Secured Credit Card Payment Form Service LIVE
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EU Secured Credit Card Payment Form Service TEST
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EU Stratus Connector LIVE
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EU Stratus Connector TEST
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EU Support Services
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EU Documentation Portal
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EU Jira Customer Service Desk
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Statuspage
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EU -CAT/CONS- Stratus Connector, ACI PayOn Connector, 3DS Service – Release 26.8.0 - ICIPM-334/ CHG53915817 Aug 19, 2026 10:00-12:00 CEST
A upgrade of the latest version of the platform is here, affecting the components listed below.
As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.
Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.
We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Aug 05, 2026 - 14:47 CEST
As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.
Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.
We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Aug 05, 2026 - 14:47 CEST
EU - CAT/CONS - PCI Token Proxy - Upgrade to v26.8.0- ICIPM-336/ CHG53915893 Aug 19, 2026 10:00-12:00 CEST
The latest version of the PCI Token Proxy is being released to CAT environment.
We expect no service interruption and downtime during the upgrade.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.
We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Aug 05, 2026 - 14:50 CEST
We expect no service interruption and downtime during the upgrade.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.
We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Aug 05, 2026 - 14:50 CEST
EU - SmartPay & Connectors - PRODUCTION - Maintenance with Downtime - ICIPM-340 / CHG54061741 Aug 25, 2026 07:00-08:00 CEST
A maintenance will be carried out on the affected components below:
Application: SmartPay & Connectors
Environment: PROD
Maintenance window: Aug 25th, 2026, 07:00–08:00 CEST
Expected downtime: Yes — intermittent connectivity is expected for approximately 20 minutes during the maintenance window
Client impact: All SmartPay and Connectors customers
We expect intermittent downtime during this intervention, with requests potentially responding with the HTTP response code 503. We apologize for any inconvenience this may cause in the meantime.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page. Please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Unless otherwise stated, we do not expect any incompatibility to be introduced by this change. Despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.
Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.
We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com.
Posted on Aug 07, 2026 - 12:03 CEST
Application: SmartPay & Connectors
Environment: PROD
Maintenance window: Aug 25th, 2026, 07:00–08:00 CEST
Expected downtime: Yes — intermittent connectivity is expected for approximately 20 minutes during the maintenance window
Client impact: All SmartPay and Connectors customers
We expect intermittent downtime during this intervention, with requests potentially responding with the HTTP response code 503. We apologize for any inconvenience this may cause in the meantime.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page. Please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Unless otherwise stated, we do not expect any incompatibility to be introduced by this change. Despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.
Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.
We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com.
Posted on Aug 07, 2026 - 12:03 CEST
EU -PROD- Stratus Connector, ACI PayOn Connector, 3DS Service – Release 26.8.0 - ICIPM-335/ CHG53915857 Aug 27, 2026 10:00-12:00 CEST
A upgrade of the latest version of the platform is here, affecting the components listed below.
As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.
Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.
We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Aug 05, 2026 - 14:53 CEST
As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.
Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.
We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Aug 05, 2026 - 14:53 CEST
EU - PROD - PCI Token Proxy - Upgrade to v26.8.0- ICIPM-337/ CHG53915931 Aug 27, 2026 10:00-12:00 CEST
The latest version of the PCI Token Proxy is being released to PROD environment.
We expect no service interruption and downtime during the upgrade.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.
We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Aug 05, 2026 - 14:55 CEST
We expect no service interruption and downtime during the upgrade.
Rollback possible: Yes
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.
We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Posted on Aug 05, 2026 - 14:55 CEST
EU - PROD - Sanctions Screening Service Aug 29, 2026 23:00 - Aug 30, 2026 06:00 CEST
In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.
- Sanctions Screening
All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:40 CET
- Sanctions Screening
All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:40 CET
EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Sep 19, 2026 22:00 - Sep 20, 2026 02:00 CEST
In an effort to continue providing the best possible service, the provider will be conducting a planned maintenance affecting the components listed below.
This issue affects all users using the following services: Debtor Management, Address Check and Compliance services.
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 02, 2026 - 16:33 CET
This issue affects all users using the following services: Debtor Management, Address Check and Compliance services.
All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 02, 2026 - 16:33 CET
EU - PROD - Sanctions Screening Service Sep 26, 2026 23:00 - Sep 27, 2026 06:00 CEST
In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.
- Sanctions Screening
All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:46 CET
- Sanctions Screening
All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:46 CET
EU - PROD - Sanctions Screening Service Oct 24, 2026 23:00 - Oct 25, 2026 00:00 CEST
In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.
- Sanctions Screening
All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:44 CET
- Sanctions Screening
All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:44 CET
EU - PROD - Sanctions Screening Service Nov 23, 2026 23:00 - Nov 24, 2026 06:00 CET
In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.
- Sanctions Screening
All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:45 CET
- Sanctions Screening
All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.
We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:45 CET