Service Under Maintenance

About This Site

This is the service-status and incident communication site for J.P. Morgan Mobility Payments Systems GmbH. This service is jointly operated with J.P. Morgan Mobility Payments Solutions S.A. Updates and planned maintenance announcements are communicated here. Please use the "subscribe to updates" button to receive email notifications.

EU LIVE Operational
EU Production API Operational
EU Merchant Panel Operational
EU E-Wallet Portal Operational
EU Payment Gateway Operational
EU Production SFTP Operational
EU TEST Operational
EU Sandbox API Operational
EU Prerelease-Sandbox API Operational
EU Sandbox E-Wallet Portal Operational
EU Sandbox Merchant Panel Operational
EU Prerelease-Sandbox E-Wallet Portal Operational
EU Test Payment Gateway Operational
EU SmartPay Under Maintenance
EU SmartPay LIVE Under Maintenance
EU SmartPay SANDBOX Operational
EU SmartPay Subscriptions Operational
EU SmartPay Subscriptions - TEST Operational
EU SmartPay Subscriptions - LIVE Operational
EU Tokenization Operational
EU Tokenization LIVE Operational
EU Tokenization TEST Operational
EU Payment Connectors Operational
EU SEPA B2B Connector LIVE Operational
EU SEPA B2B Connector TEST Operational
EU SEPA Mandate Management Service LIVE Operational
EU SEPA Mandate Management Service TEST Operational
EU IBAN Validation Service LIVE Operational
EU IBAN Validation Service TEST Operational
EU ACI Cards Connector LIVE Operational
EU ACI Cards Connector TEST Operational
EU Apple Pay Connector LIVE Operational
EU Apple Pay Connector TEST Operational
EU BACS Connector LIVE Operational
EU BACS Connector TEST Operational
EU Google Pay Connector LIVE Operational
EU Google Pay Connector TEST Operational
EU Open Banking Token Connector LIVE Operational
EU Open Banking Token Connector TEST Operational
EU Network Token Service LIVE Operational
EU Network Token Service TEST Operational
EU Secured Credit Card Payment Form Service LIVE Operational
EU Secured Credit Card Payment Form Service TEST Operational
EU Stratus Connector LIVE Operational
EU Stratus Connector TEST Operational
EU Support Services Operational
EU Documentation Portal Operational
EU Jira Customer Service Desk Operational
Statuspage Operational
Statuspage SMS Notifications Operational
Statuspage Email Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

EU - SmartPay - PRODUCTION - Zero-Downtime Infrastructure Maintenance Dec 15, 2025 11:00-15:00 CET

Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 10, 2025 - 12:22 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 2025 - 12:17 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 10, 2025 - 12:16 CET
In progress - Scheduled maintenance is cancelled
Dec 09, 2025 - 14:06 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 09, 2025 - 14:06 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 09, 2025 - 14:00 CET
Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: No

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Nov 14, 2025 - 18:15 CET

EU - PRODUCTION - File Delivery Migration Maintenance - Audi Spain Dec 15, 2025 15:00-16:00 CET

As part of our ongoing commitment to service excellence, we will be performing a planned migration of our File Delivery infrastructure. This is a significant change, and no rollback will be possible once the migration is complete.

Scope and Impact:

Affected Client: Audi Spain

Affected Clients: All clients in scope have already been informed by their CSAM, CRM, or Account Manager at MPS at least one month in advance.

Non-Affected Clients: If you have not been contacted directly and are not currently in discussions with us regarding this migration, you are not in scope for this maintenance.

Other Services: Transaction processing and ancillary services are not affected by this migration.

Downtime:
We do not expect any downtime for clients in scope. As part of the migration, each client’s legacy file delivery route will be permanently shut down and replaced with a new route from the updated environment. This changeover is managed on a per-client basis and does not constitute downtime.

Rollback:
No rollback is possible for this migration. Once completed, the change is permanent.

Completion:
Maintenance will be considered complete once announced on this status page. Please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Updates:
Please check back on https://jpmmps.statuspage.io for updates during and after the migration.

We appreciate your patience and understanding. If you have any questions or concerns, please contact us at support@jpmmps.com.
Posted on Dec 11, 2025 - 15:52 CET

EU - PROD - Provider Maintenance of Debtor Management Jan 10, 2026 08:00-13:00 CET

In an effort to continue providing the best possible service, our Provider will be conducting planned maintenance affecting the components listed below.

This maintenance affects all users using the following services:
Debtor Management

There will be some downtime and during this time, postings will not be processed completely.
Please kindly avoid performing duplicate calls.

All maintenance work can be considered complete once this has been announced on the status page.
Please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.
Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to mps.support@jpmmps.com.
Posted on Dec 10, 2025 - 09:59 CET
Dec 13, 2025

No incidents reported today.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
EU - SmartPay - SANDBOX - ApplePay, GooglePay, BACS and Open Banking Token - Maintenance
Completed - The scheduled maintenance has been completed.
Dec 11, 15:46 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 19:00 CET
Scheduled - Maintenance will be carried out on the affected components listed below.

We are decommissioning a legacy environment. All clients have already been migrated off this legacy environment. There should be no impact to clients during this process. We apologize for any inconvenience caused during the maintenance period.

Downtime: Yes
Client Impact: No
Rollback Possible: Yes

Maintenance will be considered complete once it is announced on the status page. Please assume the environment is undergoing maintenance until you receive confirmation of successful completion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change. However, to ensure your customer base continues to enjoy the same experience as prior to this change, we recommend executing regression tests immediately following the successful conclusion of this deployment. If any concerns are identified based on your existing integration, please raise a service request to explicitly halt further deployment in other environments.

Please refer to https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. If you have any questions or encounter issues following the upgrade with your existing integration, please contact support@jpmmps.com.
Nov 12, 18:24 CET
EU - PRODUCTION - DNS Resolution Errors / HTTP 404 on SmartPay ecosystem
Resolved - This incident has been resolved.
Dec 11, 15:45 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 9, 15:43 CET
Identified - We're experiencing an DNS resolution errors for our SmartPay ecosystem since yesterday and are currently looking into the issue and will provide further updates as soon as possible.

Please check back on https://jpmmps.statuspage.io for further updates.

We thank those affected for their patience and understanding as our teams work to address this!
Dec 9, 14:02 CET
EU - PROD - Token Proxy Infrastructure Maintenance - ICIPM-124
Completed - The scheduled maintenance has been completed.
Dec 11, 13:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 09:00 CET
Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

We expect a downtime for the duration of this intervention, we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the maintenance with your existing integration, please write to support@jpmmps.com
Nov 27, 16:16 CET
Dec 10, 2025
PROD - Potential Payout Delays
Resolved - This incident has been resolved.
Dec 10, 08:41 CET
Identified - The issue has been identified and a fix is being implemented.
Dec 9, 16:50 CET
Investigating - We identified an error with our banking tool used for payouts. Thus, there might be a delay of the scheduled payouts for today. In the meantime, we are working with high pressure on a solution.

Please check back on https://jpmmps.statuspage.io for further updates.
Dec 9, 15:00 CET
EU - PRODUCTION - SEPA service, Mandate manager, IBAN Validation, 3DS SDK, Stratus connector, Pay-ON connector - Zero-Downtime Infrastructure Sustained Resiliency Activity
Completed - The scheduled maintenance has been completed.
Dec 10, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 06:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Nov 28, 11:01 CET
Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: N/A

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Nov 14, 18:29 CET
Dec 9, 2025
EU - PRODUCTION - IBAN Connector - Mandate mgt connector -Zero-Downtime Infrastructure Maintenance - ICIPM-126
Completed - The scheduled maintenance has been completed.
Dec 9, 10:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 09:30 CET
Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Dec 8, 16:45 CET
EU - CAT/CONS- IBAN Connector - Mandate mgt connector -Zero-Downtime Infrastructure Maintenance - ICIPM-133
Completed - The scheduled maintenance has been completed.
Dec 9, 09:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 08:00 CET
Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Dec 8, 16:46 CET
Dec 8, 2025
EU - PRODUCTION - Zero-Downtime Upgrade - 9.8 Hotfix
Completed - The scheduled maintenance has been completed.
Dec 8, 16:31 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 15:30 CET
Scheduled - A minor upgrade of the latest version of the platform is here, affecting the components listed below.

As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Dec 5, 12:14 CET
EU - CONST/CAT - Token Proxy Infrastructure Maintenance - ICIPM-123
Completed - The scheduled maintenance has been completed.
Dec 8, 13:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 09:01 CET
Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

We expect a downtime for the duration of this intervention, we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the maintenance with your existing integration, please write to support@jpmmps.com
Nov 27, 16:13 CET
EU - Prod - Sepa Connector / Mandate management / IBAN Checker - service Zero-Downtime Upgrade - ICIPM-126 (Hot-fix)
Completed - The scheduled maintenance has been completed.
Dec 8, 09:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 08:00 CET
Scheduled - A minor upgrade of the latest version of the platform is here, affecting the components listed below.

As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Dec 1, 18:37 CET
Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025
EU - CAT - Sepa Connector / Mandate management / IBAN Checker - service Zero-Downtime Upgrade - ICIPM-133 (Hot-fix)
Completed - The scheduled maintenance has been completed.
Dec 3, 09:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 08:00 CET
Scheduled - A minor upgrade of the latest version of the platform is here, affecting the components listed below.

As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Dec 1, 18:36 CET
Dec 2, 2025
EU - PRODUCTION - Token Proxy - Zero-Downtime Infrastructure Sustained Resiliency Activity
Completed - The scheduled maintenance has been completed.
Dec 2, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 06:00 CET
Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: N/A

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Nov 14, 18:32 CET
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

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