MPS Status

Update - We are working to restore service with the previous version.
Apr 25, 2024 - 22:25 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 2024 - 21:15 CEST

Scheduled - The latest version of the platform is here, affecting the components listed below.

As this is a major release, we estimate a downtime of 15 minutes during this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

What’s new & Improvements

This version includes performance improvements and bug fixes.

Merchant Panel

Chargeback Transactions Custom Fields

For Chargeback transactions, the fields Custom1, Custom2, and Custom3, provided with the original transaction will be displayed in the Merchant Panel

Failed Authorizations

When an Authorization has failed, for example, due to errors in 3D Secure User Authentication, it is now visible with the Transaction Status "Failed" in the Merchant Panel.

Web API

New Status "Failed" for Failed Authorizations

When a transaction fails during the authorization process, the transaction will be marked as status "Failed". Failed Authorizations are visible in the Merchant Panel.

New Validation and API Response Code

Dot-less Domain Support for Dev Environments

URL Input Validation has been altered to allow dot-less domains for flexibility in development environments. This means, for example, URLs such as https://localhost/test are allowed for development purposes.

For the best compatibility with the widest range of external systems and payment providers, it's still strongly recommended for Merchants to use HTTPS Absolute URLs, including a top-level domain.

General Changes

Rate Limiting

Rate Limiting of all API Requests has been implemented to avoid instability due to unexpected peaks in demand, for example "Black Friday" Sales events. In case you are expecting high demand, please reach out to your Customer Relationship Manager.

SDK Change

Dot-less Domain Support for Dev Environments

SDKs Latest Versions

Periodically updates are released to the web and mobile SDKs, which can include new functionality, bug fixes, and security updates.

We urge all stakeholders to update integrated SDK versions to the newest version as soon as these are available as the following link.

The latest SDK version is always available from our documentation website.

The latest version numbers are:
Web – v9.0
iOS – v9.0
Android – v9.0

SmartPay customers do not need to take any action.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Apr 25, 2024 21:15-22:15 CEST

Delay in Invoices of March 2024

Identified - Dear Merchants,

The invoices for the month of March 2024 will be delayed due to an internal accounting system problem.
We are working on a fix and we hope to deliver the invoices as soon as possible.

Please inform your accounting departments.

We apologize for the inconvenience caused.

Your MPS Team
Apr 08, 2024 - 11:16 CEST

About This Site

This is the service-status and incident communication site for J.P. Morgan Mobility Payments Systems GmbH. This service is jointly operated with J.P. Morgan Mobility Payments Solutions S.A. Updates and planned maintenance announcements are communicated here. Please use the "subscribe to updates" button to receive email notifications.

EUROPE LIVE Under Maintenance

EU Production API Under Maintenance

EU Merchant Panel Under Maintenance

EU E-Wallet Portal Under Maintenance

EU Payment Gateway Operational

EU Production SFTP Operational

EUROPE TEST Operational

EU Sandbox API Operational

EU Prerelease-Sandbox API Operational

EU Sandbox E-Wallet Portal Operational

EU Sandbox Merchant Panel Operational

EU Prerelease-Sandbox E-Wallet Portal Operational

EU Test Payment Gateway Operational

EU SmartPay Under Maintenance

EU SmartPay LIVE Under Maintenance

EU SmartPay SANDBOX Operational

Statuspage Operational

Statuspage SMS Notifications Operational

Statuspage Email Notifications Operational

EUROPE SmartPay Subscriptions Under Maintenance

EU SmartPay Subscriptions - TEST Operational

EU SmartPay Subscriptions - LIVE Under Maintenance

EUROPE Support Services Operational

EU Documentation Portal Operational

EU Jira Customer Service Desk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

EU - PROD - CRIF/Bürgel Maintenance - Sanctions Screening Service Apr 27, 2024 23:00 - Apr 28, 2024 06:00 CEST

In an effort to continue providing the best possible service, CRIF will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support-vwpayments@vwfs.com
Posted on Jan 04, 2024 - 11:03 CET

EU - PROD - CRIF Bürgel Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment May 12, 2024 00:00-06:00 CEST

In an effort to continue providing the best possible service, CRIF will be conducting a planned maintenance affecting the components listed below.

This issue affects all users of all CRIF based services including Debtor Management, Address Check and Compliance services.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support-vwpayments@vwfs.com
Posted on Jan 04, 2024 - 10:15 CET

EU - PROD - CRIF/Bürgel Maintenance - Sanctions Screening Service Jul 6, 2024 23:00 - Jul 7, 2024 06:00 CEST

EU - PROD - CRIF/Bürgel Maintenance - Sanctions Screening Service Aug 17, 2024 23:00 - Aug 18, 2024 06:00 CEST

EU - PROD - CRIF Bürgel Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Sep 29, 2024 00:00-06:00 CEST

EU - PROD - CRIF/Bürgel Maintenance - Sanctions Screening Service Oct 26, 2024 23:00 - Oct 27, 2024 05:00 CET

EU - PROD - CRIF/Bürgel Maintenance - Sanctions Screening Service Nov 23, 2024 23:00 - Nov 24, 2024 06:00 CET

Past Incidents

Apr 26, 2024

No incidents reported today.

Apr 25, 2024

Unresolved incidents: EU - PRODUCTION - Upgrade v8.9 to v9.0, Delay in Invoices of March 2024.

Apr 24, 2024

EU - Sandbox - Patch of the same version

Completed - The scheduled maintenance has been completed.
Apr 24, 16:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 16:00 CEST

Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Apr 23, 17:27 CEST

Apr 23, 2024

EU - PRE-S - Patch of the same version

Completed - The scheduled maintenance has been completed.
Apr 23, 17:07 CEST

Verifying - Verification is currently underway for the maintenance items.
Apr 23, 17:03 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 16:15 CEST

PROD - Delay in sending of Bank Statements and Account Statements

Resolved - This incident has been resolved.
Apr 23, 08:12 CEST

Investigating - We have noted that the creation of the bank statements and account statements has failed. We are working on a fix.

The statements can be expected to be delivered tomorrow morning.
Apr 22, 08:56 CEST

Apr 22, 2024

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

EU - SANDBOX - Upgrade v8.9 to v9.0

Completed - The scheduled maintenance has been completed.
Apr 18, 18:31 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 17:00 CEST

Update - Please note, the following typing mistake has been corrected. This change applies to both SANDBOX and PRODUCTION announcements of upcoming maintenance and their changes. 0619 has been corrected to 0629.

SmartPay customers do not need to take any action.

New Validation and API Response Code

A validation with response code 0629 has been introduced to the API Call Complete Add Stored Payment Option. It prevents storing a Payment Option for a PaymentOptionCode different than the one provided in the related Init Add Stored Payment Option request.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Apr 16, 11:47 CEST

Scheduled - The latest version of the platform is here, affecting the components listed below.

As this is a major release, we expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

What’s new & Improvements

This version includes performance improvements and bug fixes.

Merchant Panel

Chargeback Transactions Custom Fields

For Chargeback transactions, the fields Custom1, Custom2, and Custom3, provided with the original transaction will be displayed in the Merchant Panel

Failed Authorizations

When an Authorization has failed, for example, due to errors in 3D Secure User Authentication, it is now visible with the Transaction Status "Failed" in the Merchant Panel.

Web API

New Status "Failed" for Failed Authorizations

When a transaction fails during the authorization process, the transaction will be marked as status "Failed". Failed Authorizations are visible in the Merchant Panel.

New Validation and API Response Code

Dot-less Domain Support for Dev Environments

General Changes

Rate Limiting

SDK Change

Dot-less Domain Support for Dev Environments

SDKs Latest Versions

EU - PRE-S - Patch of the same version

Completed - The scheduled maintenance has been completed.
Apr 18, 16:47 CEST

Verifying - Verification is currently underway for the maintenance items.
Apr 18, 16:46 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 16:00 CEST

Apr 17, 2024

No incidents reported.

Apr 16, 2024

EU - PRE-S - Patch of the same version

Completed - The scheduled maintenance has been completed.
Apr 16, 16:55 CEST

Verifying - Verification is currently underway for the maintenance items.
Apr 16, 16:51 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 16:00 CEST

EU - PRODUCTION - Elevated API Errors

Resolved - We were experiencing an elevated level of API errors for our Sanctions Screening Provider.

The issues occurred during the following time frame: 13:59 - 14:22.

The provider has fixed the issue and the service is running again since 14:22 without issues.
Apr 16, 16:12 CEST

Apr 15, 2024

EU - PRODUCTION - Elevated API Errors

Resolved - The incident has been resolved.
The issue was on the acquirer side and the root cause was a change on one of their processors.
Apr 15, 13:03 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 15, 10:45 CEST

Update - We identified that Credit Card Payments and also adding credit card payments is currently interrupted with the error:

no response from connector/acquirer [uncertain result] (900.100.300)

We are investigating with our providers.
Apr 15, 09:09 CEST

Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue and will provide further updates as soon as possible.

Please check back on https://jpmmps.statuspage.io for further updates.

We thank those affected for their patience and understanding as our teams work to address this!
Apr 15, 09:06 CEST

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

EU Sandbox : Payment Gateway and Debtor Management

Resolved - This incident has been resolved.
Apr 12, 17:56 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 12, 18:00 CEST

Update - The issue has been resolved. However, we will continue to monitor this issue.
Apr 12, 16:48 CEST

Investigating - All the external calls have dropped on the Sandbox test environment.

Please check back on https://jpmmps.statuspage.io for further updates.

We thank those affected for their patience and understanding as the provider works to restore normal functioning!
Apr 12, 15:18 CEST