All Systems Operational

About This Site

This is the service-status and incident communication site for J.P. Morgan Mobility Payments Systems GmbH. This service is jointly operated with J.P. Morgan Mobility Payments Solutions S.A. Updates and planned maintenance announcements are communicated here. Please use the "subscribe to updates" button to receive email notifications.

EU LIVE Operational
EU Production API ? Operational
EU Merchant Panel Operational
EU E-Wallet Portal ? Operational
EU Payment Gateway ? Operational
EU Production SFTP Operational
EU TEST Operational
EU Sandbox API ? Operational
EU Prerelease-Sandbox API ? Operational
EU Sandbox E-Wallet Portal ? Operational
EU Sandbox Merchant Panel Operational
EU Prerelease-Sandbox E-Wallet Portal ? Operational
EU Test Payment Gateway ? Operational
EU SmartPay Operational
EU SmartPay LIVE Operational
EU SmartPay SANDBOX Operational
EU SmartPay Subscriptions Operational
EU SmartPay Subscriptions - TEST Operational
EU SmartPay Subscriptions - LIVE Operational
EU Support Services Operational
EU Documentation Portal Operational
EU Jira Customer Service Desk Operational
EU Payment Connectors Operational
EU SEPA B2B LIVE Operational
EU SEPA B2B TEST Operational
EU SEPA Mandate Management LIVE Operational
EU SEPA Mandate Management TEST Operational
EU IBAN Validation LIVE Operational
EU IBAN Validation TEST Operational
EU ACI Cards Connector LIVE Operational
EU ACI Cards Connector TEST Operational
EU Apple Pay Connector LIVE Operational
EU Apple Pay Connector TEST Operational
EU BACS connector LIVE Operational
EU BACS connector TEST Operational
EU Google Pay Connector LIVE Operational
EU Google Pay Connector TEST Operational
EU Open Banking Token Connector LIVE Operational
EU Open Banking Token Connector TEST Operational
EU Shared Network Token Service LIVE Operational
EU Shared Network Token Service TEST Operational
EU Shared Secured Credit Card Payment Form Service LIVE Operational
EU Shared Secured Credit Card Payment Form Service TEST Operational
EU Stratus Connector LIVE Operational
EU Stratus Connector TEST Operational
EU Tokenization LIVE Operational
EU Tokenization TEST Operational
Statuspage Operational
Statuspage SMS Notifications Operational
Statuspage Email Notifications Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

EU - SmartPay - PRODUCTION - Zero-Downtime PRODUCTION Testing Apr 29, 2025 06:30-08:30 CEST

In an effort to continue providing the best possible service, we will be conducting planned maintenance of Sustained Resiliency activity for SmartPay.

We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Apr 24, 2025 - 15:55 CEST

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Jun 7, 2025 22:00 - Jun 8, 2025 04:00 CEST

In an effort to continue providing the best possible service, the provider will be conducting a planned maintenance affecting the components listed below.

This issue affects all users using the following services: Debtor Management, Address Check and Compliance services.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Jan 16, 2025 - 09:09 CET

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Sep 27, 2025 22:00 - Sep 28, 2025 04:00 CEST

In an effort to continue providing the best possible service, the provider will be conducting a planned maintenance affecting the components listed below.

This issue affects all users using the following services: Debtor Management, Address Check and Compliance services.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Jan 16, 2025 - 09:10 CET
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025
EU - PRODUCTION - Zero-Downtime Upgrade
Completed - The scheduled maintenance has been completed.
Apr 24, 16:55 CEST
Verifying - Verification is currently underway for the maintenance items.
Apr 24, 16:47 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 16:00 CEST
Update - A minor upgrade of the latest version of the platform is here, affecting the components listed below.

As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Apr 22, 13:48 CEST
Scheduled - A minor upgrade of the latest version of the platform is here, affecting the components listed below.

As this is a minor release, we do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Apr 17, 14:52 CEST
Apr 23, 2025

No incidents reported.

Apr 22, 2025
EU - PRE-S - Patch of the same version
Completed - The scheduled maintenance has been completed.
Apr 22, 16:50 CEST
Verifying - Verification is currently underway for the maintenance items.
Apr 22, 16:47 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 16:00 CEST
Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
Apr 22, 15:41 CEST
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025
EU - PRODUCTION - Zero-Downtime Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Apr 19, 16:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 11:00 CEST
Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Apr 17, 17:21 CEST
Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
EU - SmartPay - PRODUCTION - Upgrade v5.5.0 to MPSEMEA-APR.25-0
Completed - The scheduled maintenance has been completed.
Apr 16, 13:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 10:30 CEST
Scheduled - The latest version of the SmartPay is being released to PRODUCTION environment.

Included changes will be published here:
https://documentation.jpmmps.com/docs/smartpay/

We expect no service interruption during the upgrade.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Apr 16, 08:38 CEST
Apr 15, 2025
EU - PRODUCTION - DDoS attack on-going
Resolved - The incident is resolved at 14:00h ,with no business impact
Apr 15, 16:56 CEST
Monitoring - The Provider has mitigated the attack, all services are expected to come back live. Some might need more time to stabilize
Apr 15, 14:16 CEST
Identified - We detected a potential incident as we are encountering a latency in our network.
The issue has been identified by the Data Centre Provider, a DDoS attack is ongoing, mitigation is in place and actively monitored.

Please check back on https://jpmmps.statuspage.io for further updates.

We thank those affected for their patience and understanding as our teams work to address this!
Apr 15, 13:49 CEST
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025
EU - PRODUCTION - Zero-Downtime Infrastructure Maintenance
Completed - Patching operation ended on 15:22 .
Apr 12, 15:53 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 11:07 CEST
Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Apr 12, 11:06 CEST
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