MPS Status

All Systems Operational

About This Site

This is the service-status and incident communication site for J.P. Morgan Mobility Payments Systems GmbH. This service is jointly operated with J.P. Morgan Mobility Payments Solutions S.A. Updates and planned maintenance announcements are communicated here. Please use the "subscribe to updates" button to receive email notifications.

EU LIVE Operational

EU Production API Operational

EU Merchant Panel Operational

EU E-Wallet Portal Operational

EU Payment Gateway Operational

EU Production SFTP Operational

EU TEST Operational

EU Sandbox API Operational

EU Prerelease-Sandbox API Operational

EU Sandbox E-Wallet Portal Operational

EU Sandbox Merchant Panel Operational

EU Prerelease-Sandbox E-Wallet Portal Operational

EU Test Payment Gateway Operational

EU SmartPay Operational

EU SmartPay LIVE Operational

EU SmartPay SANDBOX Operational

EU SmartPay Subscriptions Operational

EU SmartPay Subscriptions - TEST Operational

EU SmartPay Subscriptions - LIVE Operational

EU Tokenization Operational

EU Tokenization LIVE Operational

EU Tokenization TEST Operational

EU Payment Connectors Operational

EU SEPA B2B Connector LIVE Operational

EU SEPA B2B Connector TEST Operational

EU SEPA Mandate Management Service LIVE Operational

EU SEPA Mandate Management Service TEST Operational

EU IBAN Validation Service LIVE Operational

EU IBAN Validation Service TEST Operational

EU ACI Cards Connector LIVE Operational

EU ACI Cards Connector TEST Operational

EU Network Token Service LIVE Operational

EU Network Token Service TEST Operational

EU Secured Credit Card Payment Form Service LIVE Operational

EU Secured Credit Card Payment Form Service TEST Operational

EU Stratus Connector LIVE Operational

EU Stratus Connector TEST Operational

EU Support Services Operational

EU Documentation Portal Operational

EU Jira Customer Service Desk Operational

Statuspage Operational

Statuspage SMS Notifications Operational

Statuspage Email Notifications Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

EU - PROD - Sanctions Screening Service Mar `28`, `2026` `23:00` - Mar `29`, `2026` `07:00` CEST

In an effort to continue providing the best possible service, our service provider will be conducting a planned maintenance affecting the components listed below.

- Sanctions Screening

All maintenance work can be considered completed once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 23, 2026 - 10:38 CET

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Apr `25`, `2026` `22:00` - Apr `26`, `2026` `00:00` CEST

In an effort to continue providing the best possible service, the provider will be conducting a planned maintenance affecting the components listed below.

This issue affects all users using the following services: Debtor Management, Address Check and Compliance services.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Feb 02, 2026 - 16:32 CET

EU - PROD - Sanctions Screening Service Apr `25`, `2026` `23:00` - Apr `26`, `2026` `06:00` CEST

EU - PROD - Provider Maintenance of Debtor Management - Invoicing in the PRODUCTION environment May `8`, `2026` `00:00` - May `10`, `2026` `00:00` CEST

In an effort to continue providing the best possible service, the provider will be conducting a planned maintenance affecting the components listed below.

This issue affects all users using the following services: Debtor Management - Invoice Archive
User may not be able to retrieve invoices during this time.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Posted on Mar 23, 2026 - 12:48 CET

EU - PROD - Sanctions Screening Service May `30`, `2026` `23:00` - May `31`, `2026` `06:00` CEST

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Jun `13`, `2026` `22:00` - Jun `14`, `2026` `04:00` CEST

EU - PROD - Sanctions Screening Service Jun `27`, `2026` `23:00` - Jun `28`, `2026` `06:00` CEST

EU - PROD - Sanctions Screening Service Aug `29`, `2026` `23:00` - Aug `30`, `2026` `06:00` CEST

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Sep `19`, `2026` `22:00` - Sep `20`, `2026` `02:00` CEST

EU - PROD - Sanctions Screening Service Sep `26`, `2026` `23:00` - Sep `27`, `2026` `06:00` CEST

EU - PROD - Sanctions Screening Service Oct `24`, `2026` `23:00` - Oct `25`, `2026` `00:00` CEST

EU - PROD - Sanctions Screening Service Nov `23`, `2026` `23:00` - Nov `24`, `2026` `06:00` CET

Past Incidents

Mar 28, 2026

No incidents reported today.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

EU - PRODUCTION - Elevated API Errors

Resolved - The incident is resolved - we continue to monitor
Mar 25, 15:46 CET

Identified - We're experiencing an elevated level of API errors from our Compliance provider since 12h40 and are currently looking into the issue and will provide further updates as soon as possible.

Please check back on https://jpmmps.statuspage.io for further updates.

We thank those affected for their patience and understanding as our teams work to address this!
Mar 25, 13:12 CET

Mar 24, 2026

EU - PCI Token Proxy – PROD – Release 26.3.0 - ICIPM-203 / CHG46646803

Completed - The scheduled maintenance has been completed.
Mar 24, 12:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 10:00 CET

Scheduled - The latest version of the PCI Token Proxy is being released to PROD environment.

Included changes will be published here:
https://documentation.jpmmps.com/docs/smartpay/

We expect no service interruption during the upgrade.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change. Despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment. Please raise a service request explicitly asking to halt further deployment in other environments, should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Mar 10, 15:59 CET

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

EU - SmartPay and Subscriptions - PROD - Infrastructure maintenance (zero downtime - temporary latency) ICIPM-197

Completed - The scheduled maintenance has been completed.
Mar 20, 07:55 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 17:25 CET

Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

This maintenance is related to EKS upgrade.

We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Mar 9, 17:28 CET

Mar 19, 2026

EU - SmartPay - PRODUCTION - Zero-Downtime HotFix

Completed - The scheduled maintenance has been completed.
Mar 19, 17:44 CET

Verifying - Verification is currently underway for the maintenance items.
Mar 19, 17:27 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 15:30 CET

Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

We do not expect any downtime for this, there may be a potential degradation of performance while servers are taken out of the pools for servicing and are consequently not available to serve requests.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions or issues, please write to support@jpmmps.com.
Mar 19, 15:13 CET

EU - PRODUCTION - Elevated API Errors

Resolved - This incident has been resolved.
Mar 19, 10:52 CET

Monitoring - The elevated API errors have stopped at around 8:59 AM.
We are still monitoring the systems.
Mar 18, 10:02 CET

Investigating - We're experiencing an elevated level of API errors from our Compliance provider since 8:50 AM and are currently looking into the issue and will provide further updates as soon as possible.

Please check back on https://jpmmps.statuspage.io for further updates.

We thank those affected for their patience and understanding as our teams work to address this!
Mar 18, 09:03 CET

Mar 18, 2026

EU - SmartPay and Subscriptions - CAT - Infrastructure maintenance (zero downtime - temporary latency) ICIPM-196

Completed - The scheduled maintenance has been completed.
Mar 18, 18:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 08:00 CET

EU - PRODUCTION - Elevated API Errors

Resolved - This incident has been resolved.
Mar 18, 09:01 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 11, 14:54 CET

Identified - We're experiencing an elevated level of API errors from our Debtor Management and Compliance provider since 1PM and are currently looking into the issue and will provide further updates as soon as possible.

Please check back on https://jpmmps.statuspage.io for further updates.

We thank those affected for their patience and understanding as our teams work to address this!
Mar 11, 14:38 CET

Mar 17, 2026

EU - PRE-S - Patch of the same version

Completed - The scheduled maintenance has been completed.
Mar 17, 16:48 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 16:00 CET

Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
Mar 17, 14:53 CET

EU - PCI Token Proxy - CAT/SANDBOX - Upgrade to 26.3.0 - ICIPM-194/CHG46369417

Completed - The scheduled maintenance has been completed.
Mar 17, 12:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 10:00 CET

Scheduled - The latest version of the PCI Token Proxy is being released to CAT/SANDBOX environment.

Included changes will be published here:
https://documentation.jpmmps.com/docs/smartpay/

We expect no service interruption during the upgrade.

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change. Despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment. Please raise a service request explicitly asking to halt further deployment in other environments, should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Mar 2, 18:06 CET

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

All Systems Operational

About This Site

Scheduled Maintenance

EU - PROD - Sanctions Screening Service Mar 28, 2026 23:00 - Mar 29, 2026 07:00 CEST

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Apr 25, 2026 22:00 - Apr 26, 2026 00:00 CEST

EU - PROD - Sanctions Screening Service Apr 25, 2026 23:00 - Apr 26, 2026 06:00 CEST

EU - PROD - Provider Maintenance of Debtor Management - Invoicing in the PRODUCTION environment May 8, 2026 00:00 - May 10, 2026 00:00 CEST

EU - PROD - Sanctions Screening Service May 30, 2026 23:00 - May 31, 2026 06:00 CEST

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Jun 13, 2026 22:00 - Jun 14, 2026 04:00 CEST

EU - PROD - Sanctions Screening Service Jun 27, 2026 23:00 - Jun 28, 2026 06:00 CEST

EU - PROD - Sanctions Screening Service Aug 29, 2026 23:00 - Aug 30, 2026 06:00 CEST

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Sep 19, 2026 22:00 - Sep 20, 2026 02:00 CEST

EU - PROD - Sanctions Screening Service Sep 26, 2026 23:00 - Sep 27, 2026 06:00 CEST

EU - PROD - Sanctions Screening Service Oct 24, 2026 23:00 - Oct 25, 2026 00:00 CEST

EU - PROD - Sanctions Screening Service Nov 23, 2026 23:00 - Nov 24, 2026 06:00 CET

Past Incidents

EU - PROD - Sanctions Screening Service Mar `28`, `2026` `23:00` - Mar `29`, `2026` `07:00` CEST

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Apr `25`, `2026` `22:00` - Apr `26`, `2026` `00:00` CEST

EU - PROD - Sanctions Screening Service Apr `25`, `2026` `23:00` - Apr `26`, `2026` `06:00` CEST

EU - PROD - Provider Maintenance of Debtor Management - Invoicing in the PRODUCTION environment May `8`, `2026` `00:00` - May `10`, `2026` `00:00` CEST

EU - PROD - Sanctions Screening Service May `30`, `2026` `23:00` - May `31`, `2026` `06:00` CEST

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Jun `13`, `2026` `22:00` - Jun `14`, `2026` `04:00` CEST

EU - PROD - Sanctions Screening Service Jun `27`, `2026` `23:00` - Jun `28`, `2026` `06:00` CEST

EU - PROD - Sanctions Screening Service Aug `29`, `2026` `23:00` - Aug `30`, `2026` `06:00` CEST

EU - PROD - Provider Maintenance of Debtor Management, Address Check and Compliance Check Services in the PRODUCTION environment Sep `19`, `2026` `22:00` - Sep `20`, `2026` `02:00` CEST

EU - PROD - Sanctions Screening Service Sep `26`, `2026` `23:00` - Sep `27`, `2026` `06:00` CEST

EU - PROD - Sanctions Screening Service Oct `24`, `2026` `23:00` - Oct `25`, `2026` `00:00` CEST

EU - PROD - Sanctions Screening Service Nov `23`, `2026` `23:00` - Nov `24`, `2026` `06:00` CET