MPS Status

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

EU - SmartPay Subscriptions - PRODUCTION - Upgrade v4.4 to v4.5

Completed - The scheduled maintenance has been completed.
Nov 20, 11:40 CET

Verifying - Verification is currently underway for the maintenance items.
Nov 20, 11:25 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 10:00 CET

Scheduled - The latest version of the SmartPay Subscription is being released to PRODUCTION environment.

Included changes will be published here:
https://documentation.jpmmps.com/docs/subscription/

We expect no service interruption during the upgrade.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Nov 19, 18:46 CET

EU - SmartPay - PRODUCTION - Upgrade v5.3 to v5.4

Completed - The scheduled maintenance has been completed.
Nov 20, 11:40 CET

Verifying - Verification is currently underway for the maintenance items.
Nov 20, 11:25 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 09:30 CET

Scheduled - The latest version of the SmartPay is being released to PRODUCTION environment.

Included changes will be published here:
https://documentation.jpmmps.com/docs/smartpay/

We expect no service interruption during the upgrade.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to support@jpmmps.com
Nov 19, 18:38 CET

Nov 19, 2024

EU - PRODUCTION - Elevated API Errors

Postmortem - Read details
Nov 19, 01:21 CET

Resolved - This incident has been resolved.
Nov 19, 01:02 CET

Investigating - We're experiencing an elevated level of API errors from our Compliance provider since yesterday and are currently looking into the issue and will provide further updates as soon as possible.

Please check back on https://jpmmps.statuspage.io for further updates.

We thank those affected for their patience and understanding as our teams work to address this!
Nov 18, 23:20 CET

Nov 18, 2024

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

EU - Sandbox - Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Nov 15, 17:10 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 15:30 CET

Scheduled - In an effort to continue providing the best possible service, we will be conducting planned maintenance of our infrastructure, affecting the components listed below.

We expect a downtime for the duration of this intervention, we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Please check back on https://jpmmps.statuspage.io for updates during and after the update.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the maintenance with your existing integration, please write to support@jpmmps.com
Nov 15, 15:28 CET

Nov 14, 2024

EU - PRE-S - Patch of the same version

Completed - The scheduled maintenance has been completed.
Nov 14, 16:42 CET

Verifying - Verification is currently underway for the maintenance items.
Nov 14, 16:42 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 16:00 CET

Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
Nov 14, 15:22 CET

Nov 13, 2024

No incidents reported.

Nov 12, 2024

EU - PRE-S - Patch of the same version

Completed - The scheduled maintenance has been completed.
Nov 12, 16:44 CET

Verifying - Verification is currently underway for the maintenance items.
Nov 12, 16:42 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 16:00 CET

Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
Nov 12, 15:23 CET

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

EU - PRE-S - Patch of the same version

Completed - The scheduled maintenance has been completed.
Nov 7, 17:14 CET

Verifying - Verification is currently underway for the maintenance items.
Nov 7, 16:46 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 16:00 CET

Scheduled - A patch including required fixes will be deployed to the affected components below.

We expect a downtime for the duration of this intervention, with all requests responding with the HTTP Response code 503; we apologize for any inconvenience this may cause in the meantime.

Rollback possible: Yes

All maintenance work can be considered complete once this has been announced on the status page i.e. please assume the environment is undergoing maintenance until you receive confirmation of successful conclusion.

Unless otherwise stated, we do not expect any incompatibility to be introduced by this change, despite this, to ensure your customer base continues to enjoy the same experience prior to the introduction of this change in other environments, we recommend executing regression tests immediately following the successful conclusion of this deployment and raising a service request explicitly asking to halt further deployment in other environments should a concern be identified based on your existing integration.

Please check back on https://jpmmps.statuspage.io for updates during and after the upgrade.

We appreciate your patience and understanding. As always, if you have questions relating to or issues following the upgrade with your existing integration, please write to your Payment Solutions Specialist.
Nov 7, 15:03 CET

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