EU - PRODUCTION - Elevated API Errors - Order Check Provider

Incident Report for MPS

Resolved

the incident was resolved this morning 03:42 AM CET
Posted Oct 20, 2026 - 11:34 CEST

Monitoring

the team is monitoring the situation
Posted Oct 20, 2026 - 11:33 CEST

Identified

the provider found the issues and resolved it
Posted Oct 20, 2026 - 11:33 CEST

Update

The provider is aware and is working on a fix.
Posted Oct 20, 2026 - 02:08 CEST

Investigating

We're experiencing an elevated level of API errors from our order check provider and he is currently looking into the issue and will provide further updates as soon as possible.

Please check back on https://jpmmps.statuspage.io for further updates.

We thank those affected for their patience and understanding as our teams work to address this!
Posted Oct 20, 2026 - 02:07 CEST
This incident affected: EU LIVE (EU Production API).
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