A fix has been implemented and we are monitoring the results.
Posted Dec 09, 2025 - 15:43 CET
Identified
We're experiencing an DNS resolution errors for our SmartPay ecosystem since yesterday and are currently looking into the issue and will provide further updates as soon as possible.
We thank those affected for their patience and understanding as our teams work to address this!
Posted Dec 09, 2025 - 14:02 CET
This incident affected: EU SmartPay Subscriptions (EU SmartPay Subscriptions - TEST, EU SmartPay Subscriptions - LIVE), EU Payment Connectors (EU SEPA B2B Connector LIVE, EU SEPA B2B Connector TEST, EU SEPA Mandate Management Service LIVE, EU SEPA Mandate Management Service TEST, EU IBAN Validation Service LIVE, EU IBAN Validation Service TEST, EU ACI Cards Connector LIVE, EU ACI Cards Connector TEST, EU Apple Pay Connector LIVE, EU Apple Pay Connector TEST, EU BACS Connector LIVE, EU BACS Connector TEST, EU Google Pay Connector LIVE, EU Google Pay Connector TEST, EU Open Banking Token Connector LIVE, EU Open Banking Token Connector TEST, EU Network Token Service LIVE, EU Network Token Service TEST, EU Secured Credit Card Payment Form Service LIVE, EU Secured Credit Card Payment Form Service TEST, EU Stratus Connector LIVE, EU Stratus Connector TEST), and EU Tokenization (EU Tokenization LIVE, EU Tokenization TEST).