EU - PRODUCTION - Elevated API Errors

Incident Report for MPS

Resolved

We were experiencing an elevated level of API errors resulting in more than usual credit card rejections with the following error:

Communication Error (70)
timeout at connectors/acquirer side (900.100.400)

Start: 30.03.2026 at 13:45 CEST.
Stop: 30.03.2026 at 14:10 CEST.

The root cause was a communication issue between our acquirer and their sub-provider.

Please check back on https://jpmmps.statuspage.io for further updates.

We thank those affected for their patience and understanding as our teams work to address this!
Posted Mar 30, 2026 - 14:57 CEST
This incident affected: EU LIVE (EU Production API).