EU - PRODUCTION - Elevated API Errors

Incident Report for MPS

Resolved

We were informed that the affected systems on the provider side have been successfully restarted and this seem to have stabilized the performance since: 1:12:33 PM
Posted Aug 07, 2026 - 14:14 CEST

Monitoring

We see that the provider API calls stabilized around 1:12:33 PM. We are still monitoring the situation.
Posted Aug 07, 2026 - 13:58 CEST

Update

We are in contact with the provider - they are working on a fix. We have not received a timeline to resolution so far.
We thank those affected for their patience and understanding as our teams work to address this!
Posted Aug 07, 2026 - 11:36 CEST

Investigating

We're experiencing an elevated level of API errors from our Debtor Management and Compliance provider since yesterday and are currently looking into the issue and will provide further updates as soon as possible.

Please check back on https://jpmmps.statuspage.io for further updates.

We thank those affected for their patience and understanding as our teams work to address this!
Posted Aug 07, 2026 - 09:23 CEST
This incident affected: EU LIVE (EU Production API).
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